Security Visitor Control Representative

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Beach, FL is seeking a patient-facing role focused on welcoming patients and visitors, performing health screenings, and ensuring security and privacy compliance. The position requires professionalism, PPE use, and clear communication with hospital staff.

The role involves handling inquiries, directing concerns to managers, enforcing visitation policies, and supporting screening protocols to maintain a safe hospital environment.

Qualifications

• Minimum of one year in customer service, with preferred experience in healthcare setting.
• High School Diploma preferred.

Responsibilities

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Communicates and directs patient's concerns to the appropriate managers/directors.
• Wears appropriate PPE at all times (surgical masks, gloves, face shield).
• Ensures that all patients, visitors, vendors and employees are wearing an appropriate surgical mask or protective mask prior to entry into the hospital.
• Maintains patient privacy and confidentiality at all times, adhering to HIPAA.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry into facility.
• Using the provided thermometer, administers temperature readings and records temperature on the screening questionnaire.
• Be familiar with protocol if anyone answers YES to any screening question.
• Directs patient to screening area for further testing by clinical personnel.
• Accepts belongings brought in by family members for inpatients and fills out appropriate "belongings form."
• Be familiar with and enforce visitation policy.
• Monitors patient and visitor needs and the workflow of the hospital lobbies and entrances.
• Able to remain standing for long stretches of time.
• In the event that a family member or visitor wishes to speak to a patient advocate, contact the Administrative Patient Representative @ ext. 52990 ext. 4.
• Able to use a 2 way radio.
• Visitor badging - able to utilize the visitor badging system and issue badge to patients and visitors.
• Monitors employee and contract vendors/badge compliance for facility access.
• Assists with end of shift procedures/duties, cleaning of equipment, packaging of screening station materials and storing in assigned area.

Skills

Customer service

Education

High School Diploma

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department

CC018420 Safety And Security

Job Description Summary

Position Responsibilities

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Communicates and directs patient's concerns to the appropriate managers/directors.
• Wears appropriate PPE at all times (surgical masks, gloves, face shield).
• Ensures that all patients, visitors, vendors and employees are wearing an appropriate surgical mask or protective mask prior to entry into the hospital.
• Maintains patient privacy and confidentiality at all times, adhering to HIPAA.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry into facility.
• Using the provided thermometer, administers temperature readings and records temperature on the screening questionnaire.
• Be familiar with protocol if anyone answers YES to any screening question.
• Directs patient to screening area for further testing by clinical personnel.
• Accepts belongings brought in by family members for inpatients and fills out appropriate "belongings form."
• Be familiar with and enforce visitation policy.
• Monitors patient and visitor needs and the workflow of the hospital lobbies and entrances.
• Able to remain standing for long stretches of time.
• In the event that a family member or visitor wishes to speak to a patient advocate, contact the Administrative Patient Representative @ ext. 52990 ext. 4.
• Able to use a 2 way radio.
• Visitor badging - able to utilize the visitor badging system and issue badge to patients and visitors.
• Monitors employee and contract vendors/badge compliance for facility access.
• Assists with end of shift procedures/duties, cleaning of equipment, packaging of screening station materials and storing in assigned area.

Qualifications

• License/Registration/Certification
  • n/a
• Education
  • High School Diploma preferred
• Experience
  • Minimum of one year in customer service, with preferred experience in healthcare setting.

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Certification

Degree Requirements