Front Desk Security & Guest Experience Specialist

Comstock; Silver Spring (MD); On-site; USD 25,000 - 26,000; Full time

Job summary

Comstock is seeking a Security Officer: Concierge to manage the front desk at the assigned office building lobby. You will ensure operations align with company policy and client expectations while delivering professional service to guests, tenants, and vendors.

The role requires a High School Diploma, 2+ years in customer service, a VA/DCJS security certification or the ability to obtain it within 60 days, and flexibility to work after hours and weekends.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years in customer-service related role.
• Valid driver’s license with clean record.
• DCJS security certification or obtain within 60 days of start/transfer.
• Flexible to work after hours and weekends.
• Excellent communication and interpersonal skills.
• High integrity and accountability.

Responsibilities

• Manage front desk operations and access control for guests, tenants, and vendors.
• Provide elevator and door assistance to guests.
• Deliver customer service to clients and visitors.
• Maintain daily activity, access control, and incident reports.
• Observe and report safety concerns and patrol common areas.
• Oversee opening, managing, and closing of the facility.
• Ensure safety by reviewing checklists and conducting safety audits.
• Resolve escalated customer concerns with front-line staff.
• Complete incident forms and investigations as directed.
• Use software to record and track work.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Problem solving

Integrity

Education

High School Diploma

Tools

DCJS Security Certification

Job description

Comstock is seeking a Security Officer: Concierge to manage the front desk at the assigned office building lobby. You will ensure operations align with company policy and client expectations while delivering professional service to guests, tenants, and vendors.

The role requires a High School Diploma, 2+ years in customer service, a VA/DCJS security certification or the ability to obtain it within 60 days, and flexibility to work after hours and weekends.