Front Desk Security Ambassador | Visitor Experience Lead

Alliedbarton Security Services; Detroit (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance and 401k

Flexible schedules

Ongoing paid training

Employee discounts

Job summary

Allied Universal is seeking a Security Receptionist to serve guests across multiple industries. The role emphasizes professional demeanor, strong communication, and a calm approach to de-escalating incidents.

You will manage badge Sign‑in, respond to incidents, and support events and daily operations from an on-site post. Primary duties include greeting visitors, answering calls, enforcing access controls, and maintaining security protocols.

Qualifications

• High school diploma or equivalent or 5 years verifiable experience.
• Prior receptionist experience preferred.
• Must be able to handle stressful situations with calm and professional demeanor.

Responsibilities

• Provide customer service to clients by carrying out safety and security procedures and on-site policies.
• Respond to incidents and critical situations calmly and efficiently.
• Conduct regular patrols around the business and perimeter.
• Observe entrances/exits and manage visitor sign-in with badges and codes.
• Submit daily activity reports to leadership and assist with documentation.

Skills

Customer service

Communication

De-escalation

Observation skills

Security awareness

Answering calls

Education

High school diploma or equivalent

Tools

Security systems

Alarm monitoring

Computer literacy

Job description

Allied Universal is seeking a Security Receptionist to serve guests across multiple industries. The role emphasizes professional demeanor, strong communication, and a calm approach to de-escalating incidents.

You will manage badge Sign‑in, respond to incidents, and support events and daily operations from an on-site post. Primary duties include greeting visitors, answering calls, enforcing access controls, and maintaining security protocols.