Front Desk / Security

Cornerstone Companies; Rochester (MN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Cornerstone Management Services is seeking a Front Desk Agent for a multifamily building in downtown Rochester, MN. You will greet residents, visitors, and vendors, sign-in, and control access while answering phones and maintaining logs.

The role requires professionalism, confidentiality, and basic computer skills; light cleaning is also part of the job. The position is full-time, in-person, with a comprehensive benefits package and opportunities to support safety and resident services in a busy

Qualifications

• High school diploma or equivalent.
• Prior security/front desk/customer service experience.
• Experience with seniors or residential housing preferred.
• Ability to stay calm in high-stress situations.
• Strong written and verbal communication.
• Reliable transportation.

Responsibilities

• Greet residents, visitors, and vendors; sign in.
• Monitor and control building access per policies.
• Answer phones, log inquiries, relay messages.
• Maintain front desk logs, incident reports, and shift documentation.
• Provide basic information to residents and guests while keeping confidentiality.
• Light cleaning in public spaces.
• Conduct routine interior and exterior property patrols.
• Monitor security cameras and alarm systems.
• Enforce safety procedures consistently and respectfully.
• Respond to emergencies per protocol.
• Document incidents accurately.
• Observe and report maintenance or safety concerns.
• Monitor for unauthorized access or unusual activity.

Skills

Customer service

Communication

Reliability

Independent work

Education

High school diploma

Tools

Email

Monitoring systems

Logs

Job description

Company Overview

Cornerstone Management oversees multiple Assisted Living communities & Multi-Family living facilities dedicated to providing compassionate, high-quality care for our residents. Our mission is to foster safe, engaging, and person-centered environments where residents can thrive while preserving their independence and dignity.

Front Desk Agent

Location

Multifamily Building in Downtown Rochester

Company

Cornerstone Management Services

Front Desk Agent - $16 per hour

Front Desk & Resident Services

• Greet residents, visitors, and vendors in a courteous and professional manner, making sure they sign in
• Monitor and control building access in accordance with community policies
• Answer phones, log inquiries, and relay messages to management or on-call staff
• Maintain front desk logs, incident reports, and shift documentation
• Provide basic information to residents and guests while maintaining confidentiality
• Light cleaning as needed in public space areas.

Security & Safety

• Conduct routine interior and exterior property patrols
• Monitor security cameras and alarm systems
• Enforce community rules and safety procedures consistently and respectfully
• Respond to emergencies, resident concerns, and after-hours issues per protocol
• Contact emergency services and notify management as required
• Document incidents accurately and thoroughly.

Facility Oversight

• Observe and report maintenance or safety concerns
• Ensure common areas remain secure, orderly, and safe
• Monitor for unauthorized access or unusual activity

Requirements

• High school diploma or equivalent required
• Prior experience in security, front desk, concierge, or customer service preferred
• Experience working with seniors or in residential housing strongly preferredAbility to remain calm, professional, and courteous in high-stress situations
• Strong written and verbal communication skills
• Basic computer skills (logs, reports, email, monitoring systems)
• Ability to walk property, stand for extended periods, and respond to emergencies
• Must be dependable, punctual, and able to work independently
• Outstanding organizational skills
• Strong communications skill set
• Ability to work independently
• Ability to prioritize
• Must have reliable transportation

Physical Requirements

• Stand, sit and walk for long periods of time
• Full ranges of motion to climb, balance, kneel, crouch or crawl
• Occasionally lift/or move up to 15 pounds

Job Type

Full Time

Benefits: (For Full Time)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• Monday-Friday, 3:00pm-11:00pm

Work Location

In person

Cornerstone Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.