Customer Service Representative

Car Crafters Collision; Albuquerque (NM); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Team-oriented culture

I-CAR Gold Class & OEM Certified

Job summary

Car Crafters Collision LLC, part of Open Road Collision group, is seeking a Customer Service Representative to greet customers, manage the front desk, schedule appointments, and support administrative tasks during a busy collision repair workflow.

The ideal candidate will have strong communication skills, be organized, and comfortable with Microsoft Office and multiple software systems. We offer a team-oriented environment and opportunities for growth.

Qualifications

• HS diploma or equivalent required.
• Prior front desk/CS experience preferred.
• Strong communication and interpersonal abilities.
• Proficiency with Microsoft Office.

Responsibilities

• Greet and assist customers professionally.
• Answer calls, take messages, and email responses.
• Schedule appointments with service advisors.
• Arrange rental car shuttle pickups/drop-offs.
• Process payments and issue receipts.
• Maintain front office and waiting area cleanliness.
• Support accounting tasks: billing, invoicing, A/R, A/P.
• Manage mail and deliveries.
• Communicate with customers, staff, and partners.
• Order and manage office supplies.
• Assist with internal messaging and errands.
• Use multiple scheduling/communication software.
• Contribute to team-focused environment prioritizing customer satisfaction.

Skills

Customer service

Communication skills

Microsoft Office

Multitasking

Interpersonal skills

Organization

Education

High school diploma or equivalent

Job description

Description

As part of the Open Road Collision group DBA Car Crafters Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers.

We are currently seeking a professional and detail-oriented Customer Service Representative to join our office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.

Position Summary

The Customer Service Representative is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment.

Key Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers, staff, and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling, communication, and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

What We Offer

• Team-oriented, supportive work culture
• I-CAR Gold Class & OEM Certified facility
• Streamlined workflow and efficient processes
• Opportunities for professional growth and certification
• Competitive compensation and benefits (to be discussed during the interview)
• A commitment to safety, quality, and a positive workplace environment

Requirements

• Previous front desk, customer service, receptionist, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with office software systems.
• Ability to multitask and remain organized in a dynamic environment.
• Customer service mindset with attention to detail and a positive attitude.
• High school diploma or equivalent required.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.