Front Desk & Scheduling Specialist - Customer Care

Tulsacollisionrepair; Stillwater (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

OpenRoad Collision, part of the Open Road Collision group DBA Bill Knight Collision, is seeking a professional and detail-oriented Customer Service Representative to join our office team in Stillwater, OK. This frontline role handles front desk duties, scheduling, and customer communication to ensure a smooth repair process.

You will greet customers, answer calls and emails, process payments, coordinate with service advisors, and support billing and office operations in a fast-paced,

Qualifications

• Minimum high school diploma or equivalent required.
• Experience in front desk, reception, or administrative roles preferred.
• Strong verbal and written communication skills.

Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments and issue receipts.
• Maintain cleanliness of the front office and waiting areas.
• Provide backup support to accounting and billing functions.
• Manage mail, deliveries, and office supplies.
• Communicate effectively with customers, staff, and external partners.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

OpenRoad Collision, part of the Open Road Collision group DBA Bill Knight Collision, is seeking a professional and detail-oriented Customer Service Representative to join our office team in Stillwater, OK. This frontline role handles front desk duties, scheduling, and customer communication to ensure a smooth repair process.

You will greet customers, answer calls and emails, process payments, coordinate with service advisors, and support billing and office operations in a fast-paced,