Customer Service Associate — Collision Repair Champion

Crash Champions; Norman (OK); On-site; USD 14,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is hiring for a front desk/administrative support role in Norman, OK. You will greet customers, manage calls and inquiries, and coordinate with the General Managers and Service Advisors to keep the shop running smoothly.

The role emphasizes strong communication, organization, and problem-solving to ensure a positive customer experience in a fast-paced collision repair environment.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Greet and assist all customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence and route appropriately.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables/payables and enter data into accounting systems; balance month-end statements.
• Perform other related duties as assigned

Skills

Interpersonal and customer service

Analytical and problem solving

Multitasking and organization

High-volume calls/emails handling

Attentiveness and patience

Job description

Crash Champions is hiring for a front desk/administrative support role in Norman, OK. You will greet customers, manage calls and inquiries, and coordinate with the General Managers and Service Advisors to keep the shop running smoothly.

The role emphasizes strong communication, organization, and problem-solving to ensure a positive customer experience in a fast-paced collision repair environment.