Customer Service Representative

OpenRoad Franks Collision LLC; Baytown (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Team-oriented culture

I-CAR Gold Class & OEM Certified

Streamlined workflow

Professional growth opportunities

Competitive compensation & benefits

Safe workplace

Job summary

OpenRoad Franks Collision LLC, part of the Open Road Collision group DBA Frank's Collision, seeks a friendly Customer Service Representative to join our office team. You will be the first contact with customers, coordinating scheduling and communications to ensure a smooth repair process.

You will handle front desk duties, process payments, assist with billing, and support daily administrative tasks. The successful candidate will be organized, personable, and capable of thriving in a fast-paced,

Qualifications

• Front desk or administrative experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with office software systems.

Responsibilities

• Greet and assist customers professionally at the front desk.
• Answer calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Coordinate rental car shuttle pickups and drop-offs.
• Process payments and issue receipts.
• Maintain front office cleanliness and waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers, staff, and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling, communication, and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

Skills

Customer service

Communication skills

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

CRM software

Job description

Description

As part of the Open Road Collision group DBA Frank's Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers.

We are currently seeking a professional and detail-oriented Customer Service Representative to join our office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.

Position Summary

The Customer Service Representative is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment.

Key Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers, staff, and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling, communication, and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

What We Offer

• Team-oriented, supportive work culture
• I-CAR Gold Class & OEM Certified facility
• Streamlined workflow and efficient processes
• Opportunities for professional growth and certification
• Competitive compensation and benefits (to be discussed during the interview)
• A commitment to safety, quality, and a positive workplace environment

Requirements

• Previous front desk, customer service, receptionist, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with office software systems.
• Ability to multitask and remain organized in a dynamic environment.
• Customer service mindset with attention to detail and a positive attitude.
• High school diploma or equivalent required.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.