Front Desk & Scheduling Specialist

mebe; Mesa (AZ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (29 days)

Medical insurance

Vision insurance

Dental insurance

Life/AD&D insurance

Mental health support

Pet insurance

401k plan

Tuition discounts

Work tools provided

Company events

Job summary

MeBe is seeking a Front Desk & Administrative Support professional to join our Mesa, AZ Learning Center. You will handle scheduling lines, emails, and inquiries while coordinating with families and staff to keep sessions on track.

The role is on-site, Monday–Friday, 8:00 AM–5:00 PM, with responsibilities spanning front desk coverage, records management in CentralReach, and basic reporting. A 1–2 year admin background (ABA a plus) and strong communication are essential.

Qualifications

• Availability: Mon–Fri, 8:00 AM – 5:00 PM (on-site).
• 1–2 years administrative or scheduling experience (ABA preferred).
• Ability to think on your feet and solve problems on the go.
• Strong planning and organizational skills; high energy; excellence-driven; strong communication; team player.
• Familiarity with G Suite is a plus.
• Ability to stay calm in high-stress situations.
• Excellent customer-oriented attitude.
• Experience with scheduling systems (CentralReach a plus).
• Comfortable balancing front desk and scheduling responsibilities.

Responsibilities

• Assist with managing scheduling phone lines, emails, chats, and daily call-outs.
• Support session cancellations, make-ups, sub coverage, and break coverage.
• Coordinate with staff and families regarding schedule updates.
• Maintain accurate records in CentralReach (sessions, updates, corrections).
• Support morning cancellation process and coverage coordination.
• Generate reports, trackers, and documents (Excel, Canva, etc.).
• Assist with timecard follow-ups.
• Assist BTs with rendering unconverted sessions.
• Provide high-level customer service to families and staff.
• Other duties as requested.

Skills

Scheduling experience

Administrative skills

Customer service

Communication

G Suite

Multi-tasking

Problem solving

CentralReach knowledge

Tools

CentralReach

Job description

MeBe is seeking a Front Desk & Administrative Support professional to join our Mesa, AZ Learning Center. You will handle scheduling lines, emails, and inquiries while coordinating with families and staff to keep sessions on track.

The role is on-site, Monday–Friday, 8:00 AM–5:00 PM, with responsibilities spanning front desk coverage, records management in CentralReach, and basic reporting. A 1–2 year admin background (ABA a plus) and strong communication are essential.