Front Desk & Scheduling Coordinator

NYU Langone; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine, part of NYU Langone Health, seeks a Secretary I - Intake/Scheduler in Manhattan, Murray Hill. The role supports front-end operations, greets patients, answers calls, schedules appointments, and coordinates related administrative duties across the Faculty Group Practice.

The ideal candidate has a High School Diploma with strong organizational and communication skills, and the ability to multi-task within a team.

Qualifications

• High School Diploma required; strong organizational and communication skills.
• Basic knowledge of word processing, spreadsheets, databases, and Internet applications.
• Ability to multi-task in a fast-paced, team-based setting with focus on patient care.

Responsibilities

• Schedules appointments for visits and procedures; communicates instructions to patients and manages waitlists.
• Obtains authorizations for services as needed and handles calls, messages, faxes and mail.
• Prepares standard letters and forms and supports front-end practice operations.
• Demonstrates knowledge of patient experience expectations and Service Standards.
• Promotes MyChart enrollment and follows HIPAA and ROI procedures.
• Reviews messages and patient emails, routes to appropriate provider, and supports patient access activities.
• Maintains calendars and coordinates calendar invites for physicians and staff.
• Releases medical records in accordance with HIPAA and FGP ROI procedures.
• Completes forms legibly and forwards clinical information as needed.

Job description

NYU Grossman School of Medicine, part of NYU Langone Health, seeks a Secretary I - Intake/Scheduler in Manhattan, Murray Hill. The role supports front-end operations, greets patients, answers calls, schedules appointments, and coordinates related administrative duties across the Faculty Group Practice.

The ideal candidate has a High School Diploma with strong organizational and communication skills, and the ability to multi-task within a team.