Front Desk Scheduler/Office Manager

Family Dental Station; Glendale (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Family Dental Station in Glendale, AZ is seeking a Front Desk Scheduler/Office Manager for a full-time, on-site role that blends patient scheduling, billing coordination, and staff oversight. You will ensure smooth patient flow, accurate records, and compliant operations within a welcoming clinic environment.

The ideal candidate has experience in dental administration, excellent organizational skills, and a strong customer-service mindset to support high-quality patient care and HIPAA compliance.

Qualifications

• Proven experience in front desk scheduling and/or office management in healthcare settings.
• Knowledge of dental office procedures and terminology.
• Strong organizational and multitasking abilities under pressure.

Responsibilities

• Maintain detailed appointment schedules to optimize practitioner time and patient flow.
• Handle patient check-in/check-out and manage records and databases.
• Provide exceptional customer service with empathy and professionalism.

Skills

Front desk scheduling

Office management

Dental terminology

Customer service

Dentrix

Eaglesoft

HIPAA compliance

Education

Bachelor's in healthcare administration

Tools

Dentrix

Eaglesoft

Job description

Job Opening at Family Dental Station: Front Desk Scheduler/Office Manager

Family Dental Station, a leader in dental health services, is excited to announce the opening for a dedicated and dynamic Front Desk Scheduler/Office Manager. This full-time position is integral to our operational efficiency and high standard of client service. As the forefront of dental administrative support, this role requires meticulous attention to detail and a passion for facilitating seamless patient experiences. Please note, this position is based on-site at our family-friendly clinic and is not available for remote work. Join our team and play a crucial role in upholding the satisfaction and health of our community through expert administration and thoughtful patient care.

Duties and Responsibilities

• Maintain detailed appointment schedules ensuring optimal use of practitioner time and a smooth patient flow.
• Handle patient check-in and check-out procedures efficiently, including managing patient records and updating databases with patient information.
• Provide exceptional customer service, addressing patient inquiries with empathy and professionalism.
• Coordinate with dental staff to manage office operations, ensuring resource availability and resolving scheduling conflicts promptly.
• Manage office supplies, equipment orders, and inventory control, ensuring essential materials are always available.
• Process insurance claims, payments, and billing operations accurately and promptly.
• Develop and implement office policies and procedures to uphold compliance with healthcare regulations.
• Train, guide, and oversee front office staff, fostering a collaborative environment and ensuring a high standard of work.
• Prepare regular reports on office activity, including staffing, budget adherence, and patient feedback, to inform management decisions.
• Implement effective patient communication strategies, such as appointment reminders via phone, email, or text, to reduce no-show rates.
• Uphold a clean, organized, and inviting office environment conducive to comfort and privacy for patients and staff.

Requirements

• Proven experience as a Front Desk Scheduler, Office Manager, or similar role in a dental or healthcare facility.
• Strong understanding of dental office procedures and terminology.
• Excellent organizational skills with the ability to prioritize tasks and handle multiple tasks simultaneously.
• Outstanding communication and interpersonal skills, with an emphasis on customer service.
• Proficiency in dental office software (e.g., Dentrix, Eaglesoft) and MS Office (Word, Excel).
• Experience with managing staff, including hiring, training, and performance evaluation.
• Detailed knowledge of insurance policies, claims processing, and billing procedures in a dental context.
• Ability to maintain confidentiality of sensitive patient data in compliance with HIPAA regulations.
• Strong problem-solving skills and the ability to make decisions under pressure.
• High attention to detail and accuracy in financial and operational matters.
• Educational background in healthcare administration, business administration, or relevant field preferred.