Front Desk Sales Lead - Growth & Flexible Schedule

Hand & Stone Franchise Corp; Gaithersburg, Northern (MD, KY); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision, Dental, LifeInsurance

401K with 5% company match

Paid Time Off

Service & product discounts

Strong support system and people-first

Growth opportunities within a multi‑u​

Job summary

Hand & Stone Massage and Facial Spa – Gaithersburg is seeking a high-energy, sales-driven Sales Lead to own front desk operations, drive sales, and lead a customer-focused team. This role prepares you for future leadership opportunities within the organization, with promotion based on performance and business needs.

The position emphasizes coaching, guest experience, and operational excellence, with a focus on achieving membership, retail, and service sales targets while maintaining service

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Achieve and exceed membership, retail, gift card, and service sales goals.
• Actively coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure a high standard of execution across all client interactions.
• Assist the General Manager with daily operational execution.
• Train, onboard, and develop new and existing front desk team members.
• Support reporting, cash handling, and front desk systems.
• Step in as a key leader to maintain consistency and momentum in daily operations.

Skills

Leadership experience

Sales

Customer service

Communication

Accountability

Fast-paced environment

Booking systems

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa – Gaithersburg is seeking a high-energy, sales-driven Sales Lead to own front desk operations, drive sales, and lead a customer-focused team. This role prepares you for future leadership opportunities within the organization, with promotion based on performance and business needs.

The position emphasizes coaching, guest experience, and operational excellence, with a focus on achieving membership, retail, and service sales targets while maintaining service