Sales Lead Gaithersburg

FGG Spa, LLC; Gaithersburg (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone in Gaithersburg, MD is looking for a Sales Lead to enhance front desk operations and drive sales. The ideal candidate is energetic, sales-focused, and passionate about coaching a strong team. Responsibilities include achieving sales targets, supporting the front desk team, and working alongside Spa leadership. The role offers growth opportunities and benefits, including health insurance and a 401K with a company match.

Qualifications

• Strong background in sales or performance-driven environments.
• Proven ability to lead and coach a team.
• High level of accountability and solutions-oriented mindset.

Responsibilities

• Drive membership and retail sales goals.
• Lead front desk operations and team performance.
• Assist leadership team with daily operations.

Skills

Sales background

Customer service skills

Team leadership

Communication skills

Flexibility in schedule

Experience with booking systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa – Gaithersburg (217 Kentlands Blvd, Gaithersburg, MD 20878) is seeking a high‑energy, sales‑driven leader to join our team as a Sales Lead. This role is ideal for a motivated, people‑first leader who thrives in a fast‑paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a Sales Lead, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager and Assistant manager with daily operational execution
• Train and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• Strong background in sales, customer service, or performance‑driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions‑oriented mindset
• Comfortable in a fast‑paced, goal‑driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Paid Time Off
• Service & product discounts
• Strong support system and people‑first culture
• Growth opportunities within a multi‑unit organization

Who We Are

FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family‑owned businesses cannot—but at our core, we are still a family‑owned company. We are in the people business, and our people come first.

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.