Retail Sales Associate / Customer Service

Elements Massage; Richland (WA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Monthly performance bonuses

Commission on wellness plan sales

Medical insurance (full-time)

Complimentary monthly massage

Professional development & training

Additional bonus opportunities

Job summary

Elements Massage is seeking a Wellness Membership Advisor in Richland, WA. This role involves welcoming clients, managing scheduling, and guiding new visitors into membership through a relationship-focused sales process. With competitive pay ranging from $18.00 to $21.00 per hour, the position offers bonuses and commissions, plus benefits for full-time employees, including medical insurance and complimentary massages.

Qualifications

• Prior retail sales or spa/hospitality customer service experience preferred but not required.
• Must be able to work evenings and weekends as needed.

Responsibilities

• Welcome clients and manage scheduling and check-ins.
• Guide new visitors into the Elements Wellness Program through sales.
• Handle daily operations to maintain a smooth studio environment.

Skills

Sales-driven

Natural connector

Service-minded

Organized

Tech-savvy

Team player

Flexible

Tools

Microsoft Office

Scheduling software

Gmail

Job description

Overview

Wellness Membership Advisor

Be the first person clients meet — and the reason they keep coming back. Build a rewarding career where connection, service, and sales come together.

$18.00 – $21.00 / hour + bonuses & commission

The Role - What You'll Do

As a Wellness Membership Advisor, you're the heart of the front desk — welcoming clients, managing scheduling and check‑ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship‑focused sales process. You'll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on‑brand. If you love talking to people — and love listening even more — this role was made for you.

Who You Are - What We're Looking For

• Natural Connector— You build rapport quickly, listen actively, and make every client feel genuinely welcome
• Sales-Driven— You're motivated by goals and skilled at converting interest into membership through in‑person, relationship‑focused selling
• Service-Minded— You turn client concerns into great customer service stories, and you take pride in creating exceptional experiences
• Organized & Tech-Savvy— You're comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly
• Team Player— You contribute to a clean, calm, professional studio environment and support your teammates every day
• Flexible— You're available to work evenings and weekends as needed

Prior retail sales or spa/hospitality customer service experience is preferred but not required — we'll train the right person.

Compensation & Benefits What We Offer

Competitive hourly pay ($18.00 – $21.00 based on experience), monthly performance bonuses based on conversion targets, and commission on Wellness Program sales. Full‑time employees receive medical insurance, plus every team member enjoys a complimentary monthly massage.

• Monthly performance bonuses
• Commission on wellness plan sales
• Medical insurance (full‑time)
• Complimentary monthly massage
• Professional development & training
• Additional bonus opportunities
• More Than a Front Desk Job

You'll use our proprietary Service Path tools to connect with every client — turning first visits into lasting wellness relationships. With clear targets, ongoing training, and a supportive team around you, this is a role where your people skills directly drive your earning potential and career growth in the wellness industry.