Front Desk & Sales Associate - Welcome & Enrollment

Goldfish Swim School; Rockland (MA); Hybrid; USD 21,000 - 26,000; Part time

Job summary

Goldfish Swim School is seeking a part-time Front Desk and Sales Associate in Rockland, MA. You’ll greet families, guide enrollment, and handle inquiries with a friendly, sales-driven approach. The role requires strong communication, basic computer skills, and a readiness to learn our systems.

Evening and weekend availability is essential to support peak hours. You will be the first point of contact, ensuring a seamless check-in flow, addressing questions, and helping families with merchandise

Qualifications

• Excellent customer service and communication skills.
• Experience in sales or enrollment contexts preferred.
• Willingness to obtain CPR, First Aid, and AED certifications.
• Basic computer skills and comfort with new software.
• Evening and weekend availability required.

Responsibilities

• Greet members and families at check-in and create a welcoming environment.
• Answer phones, respond to inquiries, and conduct outbound sales calls.
• Guide families through enrollment and registration processes.
• Address customer concerns professionally with a solutions mindset.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with care.
• Maintain a clean, organized front desk area and lobby.
• Enforce safety rules and administer first aid when needed.

Skills

Customer service

Sales experience

Phone communication

Organization

CPR/First Aid

Tools

CRM software

Job description

Goldfish Swim School is seeking a part-time Front Desk and Sales Associate in Rockland, MA. You’ll greet families, guide enrollment, and handle inquiries with a friendly, sales-driven approach. The role requires strong communication, basic computer skills, and a readiness to learn our systems.

Evening and weekend availability is essential to support peak hours. You will be the first point of contact, ensuring a seamless check-in flow, addressing questions, and helping families with merchandise