Front Desk & Sales Associate — Enrollment & Experience

Goldfish Swim School; Owings Mills (MD); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Goldfish Swim School is seeking a Front Desk and Sales Associate to be the welcoming face of our front desk and guide families through enrollment. You'll help with phones, inquiries, and outbound sales to prospective members, while delivering friendly, efficient service in a fast-paced environment.

Key responsibilities include greeting members, managing check-ins, assisting with merchandise, and maintaining a tidy, safe facility.

Qualifications

• Experience in customer service or administrative tasks preferred.
• Willingness to obtain CPR, First Aid, and AED certifications.
• Evening and weekend availability required.
• Comfort learning new software/systems.

Responsibilities

• Greet members and families at check-in and create a welcoming atmosphere.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members.
• Guide families through enrollment using sales and customer service techniques.
• Handle customer concerns professionally and resolve issues.
• Assist families with merchandise and vending purchases.
• Maintain front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Natural communicator

Phone and in-person interaction

Organized

Customer service experience

Basic computer skills

Job description

Goldfish Swim School is seeking a Front Desk and Sales Associate to be the welcoming face of our front desk and guide families through enrollment. You'll help with phones, inquiries, and outbound sales to prospective members, while delivering friendly, efficient service in a fast-paced environment.

Key responsibilities include greeting members, managing check-ins, assisting with merchandise, and maintaining a tidy, safe facility.