Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Richland (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Complimentary monthly massage

Monthly performance bonuses

Commission on wellness plan sales

Professional development & training

Additional bonus opportunities

Job summary

Elements Therapeutic Massage, LLC is hiring a Wellness Membership Advisor in Richland, WA. You will greet clients, manage scheduling, and guide visitors into our Elements Wellness Program through a relationship-focused sales process.

You'll support therapists by handling front-desk operations, staying organized, and maintaining an on-brand studio. The role rewards with hourly pay plus monthly bonuses and commissions, plus perks like a complimentary massage.

Qualifications

• Welcomes clients and manages scheduling and check-ins.
• Guides visitors into the Elements Wellness Program via the sales process.
• Provides exceptional customer service and supports the front desk.
• Experience in retail sales or spa/hospitality is a plus.

Responsibilities

• Welcome clients and handle daily front-desk tasks.
• Manage scheduling, check-ins, and visit flow.
• Introducing the Wellness Program through relationship-based selling.
• Keep studio operations clean, on-brand, and running smoothly.
• Use Service Path tools to engage with every client.

Skills

Customer service

Sales skills

Communication

Active listening

Team player

Organizational skills

Flexible schedule

Tools

Scheduling software

Microsoft Office

Gmail

Job description

Advisor

Be the first person clients meet — and the reason they keep coming back. Build a rewarding career where connection, service, and sales come together.

$18.00 - $21.00 / hour + bonuses & commission

The Role - What You'll Do

As a Wellness Membership Advisor, you're the heart of the front desk — welcoming clients, managing scheduling and check-ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship-focused sales process. You'll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on-brand. If you love talking to people — and love listening even more — this role was made for you.

Who You Are - What We're Looking For

• Natural Connector — You build rapport quickly, listen actively, and make every client feel genuinely welcome
• Sales-Driven — You're motivated by goals and skilled at converting interest into membership through in-person, relationship-focused selling
• Service-Minded — You turn client concerns into great customer service stories, and you take pride in creating exceptional experiences
• Organized & Tech-Savvy — You're comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly
• Team Player — You contribute to a clean, calm, professional studio environment and support your teammates every day
• Flexible — You're available to work evenings and weekends as needed

Prior retail sales or spa/hospitality customer service experience is preferred but not required — we'll train the right person.

Compensation & Benefits What We Offer

Competitive hourly pay ($18.00 - $21.00 based on experience), monthly performance bonuses based on conversion targets, and commission on Wellness Program sales. Full-time employees receive medical insurance, plus every team member enjoys a complimentary monthly massage.

• Monthly performance bonuses
• Commission on wellness plan sales
• Medical insurance (full-time)
• Complimentary monthly massage
• Professional development & training
• Additional bonus opportunities
• More Than a Front Desk Job

You'll use our proprietary Service Path tools to connect with every client — turning first visits into lasting wellness relationships. With clear targets, ongoing training, and a supportive team around you, this is a role where your people skills directly drive your earning potential and career growth in the wellness industry.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.