Front Desk Sales Associate

Massage Envy; Mountain Brook (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay bonuses

Paid time off

Referral program

Employee assistance program

Flexible schedule

Product and service training

Discounts on products and services

Job summary

Massage Envy Mountain Brook is seeking team members to deliver exceptional customer service and help guests achieve their wellness goals. You will educate clients on massage and skin-care services, promote the Wellness Program, and assist with scheduling and follow-up visits in a fast-paced spa setting.

The role offers full-time and part-time options, with weekend flexibility, paid time off for full-time staff, and a supportive training program. Discounts on products and services are available.

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills; ability to multitask.
• Excellent people skills; build positive guest relationships.

Responsibilities

• Provide outstanding customer service and help guests feel valued and understood.
• Educate clients on services and the Wellness Program; upsell products based on provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, emails, and inquiries.
• Grow and retain a client base through in-person and outreach efforts.

Skills

People skills

Customer service

Math skills

Multitasking

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Mountain Brook, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $12.00 plus bonuses, and commissions
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Discounts on productsand services

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Must have weekend flexibility

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location