Front Desk Sales Associate

BASECK Training; Haddonfield (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Performance bonus

Company events

Competitive pay

Employee discounts

Free uniforms

Career advancement

Paid time off

Wellness resources

Job summary

BASECK Training — Haddonfield, NJ is seeking a friendly Front Desk & Member Experience Specialist to greet members, handle check-ins, tours, and sign-ups for our fast-paced studio. You’ll manage inquiries, support sales goals, and keep the front desk organized while assisting with class scheduling and member questions.

This role offers a performance-based bonus, commissions on memberships and products, as well as opportunities for advancement in a growing, community-focused fitness brand.

Qualifications

• At least 1 year in a customer service, sales, or administrative role.
• Experience with POS systems and basic CRM or scheduling software.
• Proven track record of meeting sales or conversion targets.
• Excellent phone and written communication skills.

Responsibilities

• Greet members, check-ins, answer questions, and give studio tours.
• Walk prospects through membership options and process sign-ups.
• Maintain a clean, welcoming front desk and lobby.
• Schedule sessions and assist members with questions.
• Sell memberships, products, and apparel; handle transactions.

Skills

Customer service

Sales

Administrative tasks

Tools

POS system

CRM software

Scheduling software

Job description

Benefits:

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Wellness resources

Front Desk & Sales Associate

BASECK Training — Haddonfield, NJ

At BASECK, we call this role our "Member Experience Specialist" — because you're the first face members see and the reason they keep coming back. We're a new lifestyle performance studio built around a fast, effective 30-minute full-body circuit, offered in-person and virtually, where every workout also earns points toward a donation to one of six charity partners. You'll be at the center of that experience — greeting members, closing sign-ups, and keeping the studio running like clockwork.

Perks of Joining Our Team

Flexible scheduling with day and night shifts available, including weekends

Commission-based incentives on memberships and product sales

Employee discounts and paid time off

Growth opportunities with a fast-paced, expanding business

Training in sales, marketing, and leadership to build your career

Opportunities to be featured on BASECK's social channels

Who We're Looking For

We're looking for someone who's genuinely energized by people — someone who can pick up the phone, turn a cold inquiry into a studio tour, and close the sign-up, all while keeping the front desk spotless and organized. You should be comfortable juggling member check-ins, administrative tasks, and social media outreach in the same shift, and confident enough in a sales conversation to recommend the right membership or product without being pushy. If you like fast-paced environments where no two hours look the same, this role is built for you.

What You'll Do

Front Desk & Member Experience

Serve as the first point of contact for members and guests — greeting, checking in, and answering studio questions

Give studio tours and walk new prospects through membership options

Keep the front desk and lobby clean, organized, and welcoming

Schedule sessions and support members with program-related questions

Sales & Lead Management

Answer and manage incoming calls, walk-ins, and leads from social media, website chat, and other channels

Guide new prospects through intake, first-session setup, and onboarding per studio protocol

Recommend and sell memberships, products, supplements, and apparel

Process transactions and maintain accurate member records using the studio's POS and systems

Community & Content Support

Support studio events and community initiatives

Engage with the local community and studio followers through organic social outreach

Assist in coordinating content requests with the studio's marketing team or agency

Relay member feedback to coaching staff and management to help improve the member experience

What Success Looks Like

Convert 40%+ of studio tours into new memberships

Respond to all inbound leads within 5 minutes

Maintain a 4.8+ average member satisfaction rating

What You'll Need

At least 1 year of experience in a customer service, sales, or administrative role (gym or hospitality experience a plus)

Comfort working with a POS system and basic CRM or scheduling software

A track record of hitting sales or conversion targets, or strong transferable sales instincts

Excellent phone and written communication skills

Availability for day and night shifts, including weekends

Compensation

$18.00–$22.00 per hour, plus commission on memberships and product sales.

How to Apply

Submit your resume, plus a short written response (3–5 sentences) to this question: "A prospective member calls and says they're 'just looking' but sounds hesitant about the price. What do you say to keep the conversation going?"

Email your response to [e-mail] with the subject line "BASECK Front Desk Application — [Your Name]." Applications without this step will not be reviewed.