Front Desk & Sales Associate

BASECK TRAINING; Haddonfield (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Flexible scheduling

Commission-based incentives

Employee discounts

Paid time off

Growth opportunities

Training in sales/marketing/leadership

Social media exposure

Job summary

BASECK Training in Haddonfield, NJ, seeks a friendly Front Desk & Member Experience Specialist to greet members, run sign-ups, and keep the studio organized. This role combines customer service, sales conversations, and day-to-day operations in a fast-paced studio that values community.

You’ll schedule sessions, conduct tours, manage inquiries across calls and social channels, and help implement membership options.

Qualifications

• At least 1 year in customer service, sales, or administrative role (gym or hospitality experience a plus).
• Comfort with POS systems and basic CRM/scheduling software.
• Track record of hitting sales or conversion targets or strong transferable sales instincts.

Responsibilities

• Serve as the first point of contact for members and guests; greet, check in, and answer questions.
• Give studio tours and walk prospects through membership options.
• Schedule sessions and support members with program questions.
• Manage incoming calls, walk-ins, and leads from social media and other channels.
• Coordinate content requests with marketing and relay member feedback to coaches.

Skills

Customer service

Sales

Administrative tasks

Tools

POS system

CRM software

Job description

Benefits

• Bonus based on performance


• Company parties


• Competitive salary


• Employee discounts


• Free uniforms


• Opportunity for advancement


• Paid time off


• Wellness resources

Front Desk & Sales Associate

BASECK Training — Haddonfield, NJ

At BASECK, we call this role our \"Member Experience Specialist\" — because you're the first face members see and the reason they keep coming back. We're a new lifestyle performance studio built around a fast, effective 30-minute full-body circuit, offered in-person and virtually, where every workout also earns points toward a donation to one of six charity partners. You'll be at the center of that experience — greeting members, closing sign-ups, and keeping the studio running like clockwork.

Perks of Joining Our Team

• Flexible scheduling with day and night shifts available, including weekends


• Commission-based incentives on memberships and product sales


• Employee discounts and paid time off


• Growth opportunities with a fast-paced, expanding business


• Training in sales, marketing, and leadership to build your career


• Opportunities to be featured on BASECK's social channels

Who We're Looking For

We're looking for someone who's genuinely energized by people — someone who can pick up the phone, turn a cold inquiry into a studio tour, and close the sign-up, all while keeping the front desk spotless and organized. You should be comfortable juggling member check-ins, administrative tasks, and social media outreach in the same shift, and confident enough in a sales conversation to recommend the right membership or product without being pushy. If you like fast-paced environments where no two hours look the same, this role is built for you.

What You'll Do

Front Desk & Member Experience

• Serve as the first point of contact for members and guests — greeting, checking in, and answering studio questions


• Give studio tours and walk new prospects through membership options


• Keep the front desk and lobby clean, organized, and welcoming


• Schedule sessions and support members with program-related questions

Sales & Lead Management

• Answer and manage incoming calls, walk-ins, and leads from social media, website chat, and other channels


• Guide new prospects through intake, first-session setup, and onboarding per studio protocol


• Recommend and sell memberships, products, supplements, and apparel


• Process transactions and maintain accurate member records using the studio's POS and systems

Community & Content Support

• Support studio events and community initiatives


• Engage with the local community and studio followers through organic social outreach


• Assist in coordinating content requests with the studio's marketing team or agency


• Relay member feedback to coaching staff and management to help improve the member experience

What Success Looks Like

• Convert 40%+ of studio tours into new memberships


• Respond to all inbound leads within 5 minutes


• Maintain a 4.8+ average member satisfaction rating

What You'll Need

• At least 1 year of experience in a customer service, sales, or administrative role (gym or hospitality experience a plus)


• Comfort working with a POS system and basic CRM or scheduling software


• A track record of hitting sales or conversion targets, or strong transferable sales instincts


• Excellent phone and written communication skills


• Availability for day and night shifts, including weekends

Compensation

$18.00–$22.00 per hour, plus commission on memberships and product sales.