Front Desk & Resident Services Lead

StoryPoint; Strongsville (OH); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

StoryPoint is seeking a friendly Receptionist to provide efficient service to residents and guests. The role involves answering calls, greeting visitors, facilitating check-ins, and supporting hiring and scheduling tasks in a welcoming, professional environment.

The position emphasizes accurate communication, timely handling of mail and packages, coordination with the Leasing Team, and adherence to safety procedures.

Qualifications

• High School diploma or 1–3 years related experience.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities, and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.

Education

High School diploma

Job description

StoryPoint is seeking a friendly Receptionist to provide efficient service to residents and guests. The role involves answering calls, greeting visitors, facilitating check-ins, and supporting hiring and scheduling tasks in a welcoming, professional environment.

The position emphasizes accurate communication, timely handling of mail and packages, coordination with the Leasing Team, and adherence to safety procedures.