Front Desk & Resident Services Coordinator - Senior Living

Eden Senior Care, LLC; Yeadon (Delaware County); On-site; USD 28,000 - 29,000; Full time

Job summary

Edenbrook Yeadon, part of the Eden Senior Care Network, is seeking a Full-Time Receptionist for our skilled nursing facility. The receptionist serves as the first point of contact for residents, visitors, vendors, and staff, delivering excellent customer service and handling inquiries.

The role requires independence, professionalism, and the ability to adapt to a dynamic environment. Hourly rate is $20.00-$21.00 per hour.

Qualifications

• Must have basic knowledge of computers and be comfortable using standard office software.
• Ability to work independently and demonstrate excellent time management skills.
• Professional demeanor, as this role represents the first impression of the facility.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer and direct all incoming phone calls in a professional and courteous manner.
• Operate the facility’s paging system as necessary.
• Greet and assist all visitors and vendors upon arrival, ensuring they are directed to the appropriate department or contact person.
• Assist by answering questions from residents, visitors, and vendors or referring them to the appropriate department for further information.
• Monitor residents at the front entrance, especially those with a Leave of Absence (LOA) status, ensuring proper tracking and safety protocols are followed.
• Make announcements over the intercom system during emergencies and drills (e.g., fire alarms, missing resident situations).
• Provide administrative support to other departments by assisting with special projects as needed.

Skills

Basic computer skills

Time management

Professional demeanor

Communication skills

Tools

Office software

Job description

Edenbrook Yeadon, part of the Eden Senior Care Network, is seeking a Full-Time Receptionist for our skilled nursing facility. The receptionist serves as the first point of contact for residents, visitors, vendors, and staff, delivering excellent customer service and handling inquiries.

The role requires independence, professionalism, and the ability to adapt to a dynamic environment. Hourly rate is $20.00-$21.00 per hour.