Front Desk & Resident Services Coordinator

Sherman Associates; Brooklyn Park (MN); On-site; USD 28,000 - 29,000; Full time

Job summary

Sherman Associates is seeking a Resident Relations Coordinator for Autumn Ridge, a 366-unit affordable housing community in Brooklyn Park, MN. You will greet residents, provide information, coordinate events, and support leasing with a friendly, service-oriented approach.

The role requires 1–3 years receptionist/administrative experience, strong communication, and proficiency in MS Office. Work hours are Monday–Friday, 8:00 AM–4:30 PM, onsite. Equal opportunity employer.

Qualifications

• Ability to communicate effectively with residents and perspective residents (written and verbal).
• 1-3 years of receptionist/administrative experience; leasing/property management preferred.
• Excellent verbal, written and presentation skills; communicate with tenants, vendors, and across divisions.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong work ethic and positive attitude.

Responsibilities

• Welcomes residents, visitors, and office personnel, providing information and directions.
• Assists with resident retention program development and event coordination.
• Manages resident notices for upgrades, construction, or relocations.
• Handles move-in/move-out scheduling and follow-ups to close files.
• Supports leasing/property management with phones, faxes, rent collections, and compliance.
• Maintains property calendar and email inbox, routing messages appropriately.

Skills

Communication

Customer service

Organizational skills

Tools

RealPage

Yardi

Lead2Lease

OneSite

Job description

Sherman Associates is seeking a Resident Relations Coordinator for Autumn Ridge, a 366-unit affordable housing community in Brooklyn Park, MN. You will greet residents, provide information, coordinate events, and support leasing with a friendly, service-oriented approach.

The role requires 1–3 years receptionist/administrative experience, strong communication, and proficiency in MS Office. Work hours are Monday–Friday, 8:00 AM–4:30 PM, onsite. Equal opportunity employer.