Front Desk & Resident Services Associate (Weekend PT)

Castleton Health Care Center; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Castleton Health Care Center is seeking a part-time weekend receptionist to welcome visitors, answer questions, and coordinate information with residents and staff. The role emphasizes professional communication and adherence to center policies.

Responsibilities include handling visitor inquiries, assisting with customer service, and supporting compliance with applicable regulations during survey processes and defect corrections.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and the community.

Responsibilities

• Meets and greets all visitors to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Skills

Microsoft Office

Communication skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Castleton Health Care Center is seeking a part-time weekend receptionist to welcome visitors, answer questions, and coordinate information with residents and staff. The role emphasizes professional communication and adherence to center policies.

Responsibilities include handling visitor inquiries, assisting with customer service, and supporting compliance with applicable regulations during survey processes and defect corrections.