Front Desk Agent

KAJC Hospitality LLC; United States; On-site; USD 15,000 - 17,000; Part time

Job summary

KAJC Hospitality LLC is hiring a Guest Service Representative for Holiday Inn Express & Suites in the United States. This part-time role focuses on greeting guests, checking them in, and providing information to ensure a great stay.

The ideal candidate is reliable, detail-oriented, and capable of multitasking in a fast-paced hotel environment. Responsibilities include answering phones, processing reservations and wake-up calls, assisting with guest requests and complaints, reconciling accounts,

Qualifications

• Excellent communication and math skills.
• 2+ years' experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.
• Flexible schedule.

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest requests and emergencies
• Reconcile all accounts in a timely manner
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Maintaining hotel cleanliness

Skills

Excellent communication

Math skills

Customer service

Attention to detail

Multitask

Problem solving

Written communication

Verbal communication

Flexible schedule

Job description

Job Description

Job Description

We are looking to hire a Guest Service Representative with open availability to help us keep growing. If you're hard-working and dedicated, the Holiday Inn Express and Suites is an ideal place to get ahead.

Responsibilities:

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest requests and emergencies
• Reconcile all accounts in a timely manner
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Maintaining hotel cleanliness

Qualifications:

• Excellent communication and math skills
• 2+ years' experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills
• Flexible schedule

Job Types: Part-time

Pay: $11.00 - $12.00 per hour

COVID-19 considerations:
We work behind plexiglass and offer masks and gloves