Front Desk Agent

WABASH OPCO HOTELS LLC; Chicago (IL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Free food

Free uniforms

Advancement opportunities

Paid time off

Training & development

Job summary

Holiday Inn Express is hiring a Front Desk Agent to greet guests, process bookings, and ensure a smooth check-in and check-out experience. You will provide local insights, handle transactions, and support guests throughout their stay with a warm, professional touch.

We value clear communication, problem-solving, and comfort with basic computer tools. Fluency in the local language is preferred, and prior hospitality experience is a plus.

Qualifications

• Clear communication with guests and colleagues.
• Ability to resolve issues and turn them into positive experiences.
• Comfort with basic computer tools and transactions.

Responsibilities

• Greet guests and provide a warm, helpful welcome.
• Process bookings, payments, and check-in/check-out efficiently.
• Offer local insights and personalized recommendations to guests.
• Anticipate guest needs and maintain accurate records.

Skills

Communication skills

Problem-solving

Fluency in local language

Tech-savvy

Job description

Benefits:

• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

About us:

At Holiday Inn Express, we're all about simple, smart travel. We proudly offer a straightforward, uncompromising, and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So, we're always ready. Are you?

Your day-to-day:

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you'll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG One Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations.

What we need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math's and computer skills

What we offer:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard.