Front Desk Representative/ Scheduler

Surgery Partners, Inc; Naples (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Front Desk Assistant/Scheduler in a brand-new Ambulatory Surgery Center. This role offers a unique opportunity to work in a supportive environment without the hassle of weekends, calls, or holidays. You will be the first point of contact for patients, ensuring their needs are met with compassion and professionalism. Your responsibilities will include managing patient information, scheduling surgeries, and collaborating with medical staff to provide exceptional care. If you thrive in a busy office setting and are passionate about patient service, this position is perfect for you.

Benefits

Comprehensive health insurance

Dental insurance

Vision insurance

Health Savings Account

Life Insurance

Paid Time Off (PTO)

401(k) retirement plan with company match

Qualifications

• 1-2 years experience in a healthcare background is required.
• Knowledge of medical terminology and clinic policies is essential.

Responsibilities

• Maintain patient demographic and insurance information accurately.
• Schedule surgeries and assist patients in the lobby.

Skills

Customer Relations

Multi-tasking

Communication Skills

Compassion and Kindness

Education

High School Diploma

Tools

Computer Systems

Job description

Opportunity to work in a brand-new Ambulatory Surgery Center! No weekends, no call, no holidays!

JOB TITLE: Front Desk Assistant/ Scheduler

GENERAL SUMMARY OF DUTIES:

• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
• Responsible for scheduling cases and will liaise with a number of referring doctors’ offices
• Counseling patients and scheduling surgeries for multiple physicians.
• Schedule surgeries and work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
• Complete all necessary paperwork for each procedure on the physicians’ schedule.
• Precertify any procedures on the schedule that require pre-certification.
• Must be capable of multi-tasking and working with a diverse patient population.
• Other duties as needed.

REQUIREMENTS:

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi-task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact

BENEFITS:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.