Patient Access Scheduler I (Remote)

Lensa; Saint Paul (MN); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading health care organization is seeking a Patient Access Scheduler to join their team in Saint Paul, MN. This entry-level position involves scheduling patient appointments, directing calls, and providing compassionate support to patients. Candidates should have a high school diploma and experience in customer service, with opportunities for growth and a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

PTO and Sick Leave

Tuition reimbursement

Retirement plans

Early access to earned wages

Qualifications

• At least 2 years in a direct customer-facing sales or service setting.
• Experience in a medical setting preferred.

Responsibilities

• Pre-registering and scheduling patient appointments.
• Directing calls to appropriate departments.
• Acting as the first point of contact for patients.

Skills

Communication

Customer Service

Education

High School Diploma or equivalent

Associate of Arts degree

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Fairview Health Services, is seeking professionals. Apply via Lensa today!

Overview

Job Overview

Fairview is an award-winning nonprofit health care system with more than 21,000 employees and 2,300 aligned physicians. Based in Minneapolis, we deliver care at all stages of life and are committed to high value health-superior outcomes and an exceptional experience at a lower cost of care. Passionate, innovative employees are essential to our future as we seek to heal, discover and educate for longer, healthier lives.

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patients’ lives.

We hire Patient Access Schedulers in a class format tied to training schedules. Training is the first 4 weeks of employment, during which we start a group of individuals to go through training together. We anticipate our next class to start on June 23, 2025 (tentatively). The schedules and shifts for this role are not yet finalized but typically include a variety of day, evening, and possibly weekend shifts, in both part-time and full-time capacities.

The Patient Access Scheduler Position Is Responsible For

1. Pre-registering and scheduling patient appointments for assigned services at appropriate locations with suitable providers, in an attentive and courteous manner.
2. Directing calls to appropriate departments for services not provided in Patient Access Scheduling.
3. Receiving requests for information and ensuring timely distribution of materials.
4. Scheduling, admitting, and pre-authorizing insurance for all patients in the assigned area.
5. Acting as the first point of contact for our system, partnering with callers/patients to facilitate empathetic and compassionate solutions, and assisting patients in navigating our complex system.
6. Working remotely while maintaining quality and performance expectations in a self-directed manner.

Required Qualifications

• High School Diploma or equivalent
• At least 2 years in a direct customer-facing sales or service setting

Preferred Qualifications

• Associate of Arts degree or completion of a medical terminology program
• 2 years of experience in a medical setting

Benefit Overview

Fairview offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term and long-term disability, PTO, Sick and Safe Time, tuition reimbursement, retirement plans, early access to earned wages, and more. For additional information, please visit: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

Pay rates are determined based on skills, education, experience, and market conditions. Our organization values pay equity and internal fairness. Hiring at the maximum of the range is uncommon.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to protected statuses.

Additional Information

• Seniority level: Entry level
• Employment type: Contract
• Job function: Health Care Provider
• Industries: IT Services and IT Consulting

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