Care Coordinator - Scheduling Operator

Doctors of Physical Therapy in; Longview (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A growing Physical Therapy company is looking for a full-time Care Coordinator - Scheduling Operator. This remote position involves scheduling patient appointments, maintaining records, and communicating effectively with patients. The ideal candidate will thrive in a busy environment and contribute to the team's success.

Benefits

Work from Home

Fridays off

Qualifications

• Ideal candidate should be well-organized with excellent communication skills.
• Ability to multitask is essential.

Responsibilities

• Schedule and reschedule patient appointments as per requirements.
• Document scheduling issues and patient concerns.
• Communicate with relevant departments regarding scheduling trends.

Skills

Organization

Communication

Multitasking

Job description

Care Coordinator - Scheduling Operator (Healthcare)

Work from Home! Fridays off!

Doctors of Physical Therapy is seeking a full-time Care Coordinator - Operator. This role involves scheduling and rescheduling patient appointments, maintaining patient records, and communicating with patients regarding their appointments. The ideal candidate should be well-organized, have excellent communication skills, and the ability to multitask. We are looking for someone interested in building a career with our growing Physical Therapy company!

Hours for this position are Monday through Thursday, 10:00 am to 7:00 pm.

Duties Include:

1. Schedule new patients as per MD, clinic/therapist, or payer requirements.
2. Properly conduct new patient intake with all required information.
3. Document scheduling issues and involve the appropriate team members.
4. Complete new patient communication and templates.
5. Cancel, reschedule, or schedule existing patients as routed through the Care Coordinators line or during call forwarding, per requirements.
6. Document scheduling issues and patient concerns, involving the appropriate team members.
7. Document cancellations in appointment notes.
8. Enter new referrals into the system and document call attempts in patient notes.
9. Follow up on new patient referrals promptly, as outlined by the Lead Centralized Scheduler.
10. Respond to faxed referrals in a timely manner.
11. Monitor emails, including those from the DPT website, for appointment requests.
12. Transfer calls to the appropriate staff or department.
13. Take phone messages when needed, especially when staff are not in the office, and deliver them promptly.
14. Communicate with relevant departments regarding VIP referrals or regional scheduling trends.
15. Run new patient reports or call metrics upon management requests, especially when the Lead Centralized Scheduler is unavailable.
16. Back up the front desk/scheduler for remote locations, new MDs, or new acquisitions.
17. Process payments over the phone for active patients.
18. Coordinate with the Lead Centralized Scheduler on call volume, call quality, patient feedback, and other daily operational items.
19. Perform additional responsibilities as assigned by the FDC Manager or Lead Centralized Scheduler.