Front Desk Representative - Daytime

YMCA of Central Stark County; Uniontown (OH); On-site; USD 13,000 - 19,000; Part time

Job summary

The YMCA of Central Stark County is seeking support staff to deliver excellent service to members, guests, and program participants. You will respond to needs, promote programs, and help connect people to Y services.

Flexible weekday daytime and afternoon hours, with 2 weekend shifts per month, totaling approximately 15–20 hours per week. The role emphasizes strong listening, empathy, and relationship-building within a diverse community.

Qualifications

• Eagerness to welcome, connect, and engage with others.
• Strong listener with ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

Responsibilities

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.

Skills

Welcoming & engaging

Active listening

Communication across diverse groups

Customer service experience

Job description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

RATE OF PAY:

$11.65/hour commensurate w/ experience

AVAILABLE HOURS:

• Weekday daytime and afternoon shifts available.
• Must also be able to work 2 weekend shifts per month.
• Approximately 15-20 total hours per week.

QUALIFICATIONS:

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.