Front Desk Representative - Cheektowaga

Crunch Fitness; Town of Cheektowaga (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Great facilities and cardio/strength

CPR/AED recertifications

Health, disability, life insurance

Paid time off & holidays

Complimentary Crunch gym membership

Discounts on services/products

Job summary

Crunch Fitness in Cheektowaga, NY is seeking an energetic Front Desk Representative to greet members, manage check-ins, and handle phone inquiries in a fast-paced gym setting. You will support exceptional customer service, relay messages, and promote Crunch benefits while maintaining a welcoming atmosphere.

This full-time role requires 18+ years of age, English fluency, and the ability to stand for long periods.

Qualifications

• Fluent in English (speaking and writing)
• Proficient reading and writing skills
• Strong communication and customer service abilities
• Able to work in a fast-paced environment
• 18 years of age or older
• Able to multitask with high energy and patience
• Open availability for shift coverage
• Ability to stand, walk, and move for extended periods

Responsibilities

• Greet members and guests with a smile and assist during check-in
• Check in members and guests per company procedures
• Relay messages and manage club software at front desk
• Answer phones in a courteous, helpful manner
• Inform members about events and services
• Maintain a welcoming club atmosphere
• Assist with member requests or escalate to management
• Follow all policies and maintain professional conduct
• Sell retail products if applicable
• Coordinate member service needs and scheduling
• Support other desks/areas as needed
• Report to Operations Manager where applicable
• Adhere to the Employee Handbook policies

Skills

Fluent in English

Reading & writing

Communication skills

Customer service

18+

Fast-paced environment

Multitasking

High energy

Open availability

Mobility for standing

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications:

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability
• Ability to stand, walk, and move for extended periods of time

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: $16.00 per hour

LEAD. INSPIRE. SUCCEED.

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.