Front Desk Representative - Cheektowaga

Crunch Fitness; Village of Depew (NY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

Vacation and holidays

Disability insurance

Life insurance

CPR/AED certifications

Job summary

Crunch Fitness in New York seeks an energetic Front Desk Representative to greet members and guests, check them in, answer phones, and help maintain a welcoming, professional club atmosphere.

You will assist with retail and member services, coordinate messages, convey upcoming events, and support Operations Manager as needed in a fast-paced, customer-focused gym environment.

Qualifications

• Fluent in English required.
• Proficient reading and writing skills.
• Good communication and strong customer service abilities.
• Able to multitask in a fast-paced gym setting.
• Open availability to accommodate shifts.

Responsibilities

• Greet all members & guests with a smile and welcome them as they exit.
• Check in all members and guests per company procedures.
• Facilitate messages on club software at check-in.
• Answer phones in courteous, professional manner.
• Communicate upcoming events to members and guests.
• Maintain a welcoming atmosphere for all members.
• Assist in retail, childcare, desks/areas as needed.
• Process payments for member services per procedures.

Skills

Fluent English

Strong communication

Customer service

Multitasking

Open availability

Experience in fast-paced environment

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications:

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability
• Ability to stand, walk, and move for extended periods of time

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.