Front Desk Representative - Weekend - 59th St

Crunch Fitness Corporate; New York (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Great facilities

CPR/AED certs

Health & life insurance

Complimentary gym membership

Employee discounts

Job summary

Crunch Fitness Corporate is seeking a Front Desk Representative in New York to greet members, check in guests, and ensure a welcoming club atmosphere. The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced gym environment.

You will handle phone inquiries, relay event information, process member requests, and support daily club operations. This part-time evening weekend shift offers benefits for full-time staff and access to Crunch gym

Qualifications

• Fluent in English required.
• Proficient reading and writing skills required.
• Good communication skills required.
• Strong customer service skills required.
• Applicants must be 18+ years old.
• Experience in a fast-paced environment preferred.
• Ability to multitask effectively.
• High energy and patience required.
• Ability to stand, walk, and move for extended periods.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Follow all policies and procedures in Employee Handbook.
• Above description may be subject to change or alteration at any time.

Skills

Fluent in English

Proficient reading and writing

Good communication

Strong customer service

18+ years of age

Experience in a fast-paced environment

Multitasking

High energy and patience

Stand and move for extended periods

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Above position may report to Operations Manager where applicable
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications:

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Ability to stand, walk, and move for extended periods of time

Required Shifts:

• Saturday and Sunday 4:30pm - 8:30pm

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.