Front Desk Representative - Borgata

MGM Resorts International; Atlantic City (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

Wellness programs

Discounts on hotel, F&B, retail & more

Free meals in employee dining room

Professional development opportunities

Job summary

The MGM Resorts International Atlantic City location is seeking a Front Desk Representative to warmly welcome guests and own the guest experience from check-in to check-out. You will anticipate guest needs, resolve issues in line with service standards, and promote MGM's loyalty programs to enhance the stay.

This role requires strong customer service and the ability to work varied shifts, including weekends and holidays.

Qualifications

• High School Diploma or GED required.
• 1+ years of face-to-face guest service experience preferred.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Welcome guests to the property and MGM Resorts family with memorable service.
• Manage early/late arrivals, check-ins, check-outs, and walk-ins.
• Promote M life enrollment and benefits to guests where appropriate.
• Coordinate with Housekeeping and related departments to meet guest expectations.
• Handle charges, credits, and cash transactions; balance cash and cash equivalents per procedures.
• Protect guest privacy and security while ensuring a smooth, hassle-free experience.

Skills

Guest service

Face to face customer service

Education

High School Diploma or GED

Job description

Atlantic City, New Jersey

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

The Day-to-day

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
• Perform other job-related duties as requested

The Ideal Candidate

• High School Diploma or GED Required
• Required to work varied shifts, to include weekends and holidays
• 1+ Years of Prior Relevant Experience of Face to face guest service experience Preferred

The Perks & Benefits

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate

The rate for this role is:

$17.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?