Charter Services Operations Manager - Borgata

MGM Resorts International; Atlantic City (NJ); On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Wellness programs

Discounts

Free meals

Free parking

Benefits package

Professional development

Job summary

MGM Resorts International in Atlantic City is seeking an MGMAir Operations Manager to oversee day-to-day operations of the MGMAir charter experience, guest services, and reservations.

You will coordinate with branch offices, junket representatives, airlines, ground transportation, and multiple internal teams to deliver top-tier customer service.

The ideal candidate has 3+ years of relevant experience and a Bachelor’s degree or equivalent; the position offers benefits and growth opportunities.

Qualifications

• 3+ years of relevant experience in air operations or hospitality management.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Qualifies patrons for complimentary air, hotel, amenity, and transportation.
• Coordinates with MGMAir team to ensure efficiencies and patron reinvestment.
• Collaborates with Customer Care, Marketing, Front Desk, and Guest Services.
• Partners with airline and ground services for timely operations and high satisfaction.
• Primary contact for branch offices, players, and junket reps.
• Fosters teamwork, feedback, recognition, and diverse, compliant operations.
• Serves as resource for staff and vendors to grow and improve service.

Skills

Experience required

Education

Bachelor's degree

Job description

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The MGMAir Operations Manager is responsible for for all day-to-day operational functions related to the MGMAir air charter experience including guest services and the guest reservation process. The manager oversees relationships with branch offices and junket representatives, along with ground transportation, air transportation and baggage handling vendors.

THE DAY-TO-DAY:

• Qualifies all MGMAir patrons for complementaries including air, hotel, and amenity and transportation utilization.
• Collaborates with MGMAir Team to ensure appropriate patron reinvestment and operational efficiencies.
• Coordinates with Customer Care, Database Marketing, Player Development, Front Services, Front Desk, Group Desk and Guest Services.
• Works closely with airline, motorcoach vendor and ground services companies to ensure efficient and timely operation while ensuring the highest level of customer satisfaction.
• Acts as a primary point of contact for branch offices, player development, and junket representatives.
• Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, and legal requirements.
• Dedicates the majority of their time to being a resource for internal staff members and outside vendors to ensure successful employee growth and optimal levels of customer service.

THE IDEAL CANDIDATE:

• 3+ Years of Prior Relevant Experience Required
• Bachelor's Degree or equivalent experience Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Range:

The pay range for this role is:

$56,300.00 - $75,100.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.