Front Desk Real Estate Database Specialist

Boston Pads; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Boston Pads is seeking a Front Desk / Database Manager to support daily operations, train new agents, and maintain our property database. This role is essential for keeping data accurate and ensuring smooth interactions with landlords and agents.

The position requires at least 1 year in a real estate or administrative role and an active MA license, with strong organizational and communication skills to thrive in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in a real estate, administrative, or database-related role.
• Active MA Real Estate Salesperson or Broker License (Required).
• Strong attention to detail and organizational skills.

Responsibilities

• Manage and support day-to-day front desk and landlord call center operations.
• Answer incoming calls and provide exceptional client service.
• Update and maintain accurate property owner and listing data.
• Coordinate and conduct training for new agents on internal database systems and protocols.
• Perform follow-up and warm calling with existing landlords to foster relationships and generate leads.
• Collaborate with office managers to improve and optimize listing processes and accuracy.
• Research and implement innovative technologies to boost landlord engagement.
• Support upper management with special projects and initiatives as needed.

Skills

Attention to detail

Multitasking

Interpersonal communication

Education

MA Real Estate Salesperson or Broker License

Tools

CRM systems

Property databases

Job description

We are a cutting-edge real estate platform revolutionizing the way agents and landlords connect. Our fast-paced, tech-forward environment is built for growth, innovation, and excellence in client service. We’re seeking a Front Desk / Database Manager who thrives in a dynamic setting and is passionate about real estate, organization, and agent success.

Position Overview

The Front Desk / Database Manager is the face of our office and a key player in supporting daily operations, training new agents, and maintaining our world class property database. This individual will play a critical role in both administrative support and technical onboarding, ensuring our agents and systems are set up for success.

Key Responsibilities

• Manage and support day-to-day front desk and landlord call center operations


• Answer incoming calls and provide exceptional client service


• Update and maintain accurate property owner and listing data


• Coordinate and conduct training for new agents on internal database systems and protocols


• Perform follow-up and warm calling with existing landlords to foster relationships and generate leads


• Collaborate with office managers to improve and optimize listing processes and accuracy


• Research and implement innovative technologies to boost landlord engagement


• Support upper management with special projects and initiatives as needed

Qualifications

• Minimum 1 year of experience in a real estate, administrative, or database-related role


• Active MA Real Estate Salesperson or Broker License (Required)


• Strong attention to detail and organizational skills


• Proven ability to manage multiple priorities in a fast-paced environment


• Exceptional phone and interpersonal communication skills


• Proficiency with real estate databases and CRM systems preferred


• Sales or customer service background is a plus


• Tech-savvy with a passion for learning new platforms and tools