Front Desk Representative

Home2 Suites by Hilton - Wilson Downtown; Wilson (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

BryantCorp is seeking a Front Desk Representative to support our hospitality operations, including guest check-in/out, answering inquiries, and ensuring a high level of service throughout the guest stay.

The role requires a professional, friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced hotel environment. Equal opportunity employment and standard hospitality procedures apply at BryantCorp.

Qualifications

• Previous customer service experience required.
• Experience in a hotel or similar role preferred.
• Excellent verbal and non-verbal communication skills.
• Guest-service oriented demeanor; professional and positive attitude.
• Excellent phone and computer skills.
• Cash handling experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Timely response to guest requests in a friendly and professional manner.
• Always provides a professional image through appearance, dress, and attitude.
• Able to multi-task & prioritize.
• Greet guests and complete the registration/check-in process to include, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guests know the location of their room.
• Assist guests with check-out including ensuring rooms and services are correctly accounted.
• Complete daily check lists and ensure that each task is completed.
• Ability to stand for long periods of time (min of 8 hours)
• Accommodate guest special requests courteously.
• Responsible for knowing hotel emergency procedures.
• Other duties as requested by the Assistant General Manager and General manager

Skills

Customer service

Communication skills

Professional demeanor

Phone and computer skills

Cash handling

Education

High school diploma or equivalent

Job description

BryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities. BryantCorp currently owns and manages three hotels with three hotels in the development pipeline. We also own and manage office, industrial, and residential real estate property. Industriousness, innovation, excellence, respect, compassion, and collaboration drive our team in everything we do.

Job Description

Position: Front Desk Representative

Reports To: Assistant General Manager

Collaborates With: General Manager

POSITION PURPOSE AND OBJECTIVES:

The Front Desk Representative works to support BryantCorp's vision of building better communities through beautiful spaces. The Front Desk Representative assists the hotel General Manager, and Assistant General Manager to accomplish the goals of the company.

As a Front Desk Representative, you will be providing excellence in service while checking guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay. Commitment and dedication to our service culture is an encouraged behavior to be always displayed toward our guests and team members

PREFERRED QUALIFICATIONS:

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision
• Previous customer service experience is required. Previous experience in a similar position or within a hotel is preferred.
• Excellent communication skills both verbal and non-verbal.
• A guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Excellent phone and computer skills.
• Previous cash handling experiences preferred.
• High school diploma or equivalent is preferred

PRINCIPLE JOB FUNCTIONS AND RESPONSIBILITIES:

This position is responsible for:

• Timely response to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction.
• Always provides a professional image through appearance, dress, and attitude.
• Able to multi-task & prioritize.
• Greet guests and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guests know the location of their room.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted.
• Complete daily check lists and ensure that each task is completed.
• Ability to stand for long periods of time (min of 8 hours)
• Accommodate guest special requests courteously.
• Responsible for knowing hotel emergency procedures.
• Other duties as requested by the Assistant General Manager and General manager

BryantCorp is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

BryantCorp uses E-Verify to check the employment eligibility of our new hires. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) and the United States Citizenship and Immigration Services (USCIS). The system allows employers like Grinnell College to verify the employment eligibility of its employees, regardless of citizenship. Based on the information provided on Form I-9, E-Verify confirms this information with DHS and Social Security Administration (SSA) records.