Night Shift Auditor

Hampton Inn and Suites Louisville NorthEast; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

BryantCorp is seeking a Night Shift Auditor to support the hotel leadership in accounting and overnight front desk tasks. You will assist late-night guests, process check-ins and check-outs, and balance daily financial activities while maintaining professional guest service.

The role emphasizes attention to detail, accuracy, and the ability to multi-task during night shifts. Strong communication and computer skills are essential in this hospitality setting.

Qualifications

• Previous customer service experience is required.
• Previous experience in a similar position or within a hotel is preferred.
• Excellent phone and computer skills.
• High school diploma or equivalent is preferred.

Responsibilities

• Greet guests and complete the registration/check-in process, including inputting and retrieving information from the computer and confirming room rate.
• Assist guests with check-out and ensure rooms and services are correctly accounted.
• Prepare checkout billing and post room taxes and charges.
• Prepare daily reports and summary cash balances.
• Respond to guest requests promptly and follow up to ensure satisfaction.
• Maintain a professional image through appearance, dress, and attitude.
• Stand for long periods (minimum 8 hours) and handle multiple tasks.

Skills

Attention to detail

Customer service

Communication skills

Cash handling

Multitasking

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

BryantCorp is a respected family-owned real estate development and property management company committed to providing commercial and hospitality spaces that improve our communities. BryantCorp currently owns and manages four hotels with two hotels in the development pipeline. We also own and manage office, industrial, and residential real estate property. Industriousness, innovation, excellence, respect, compassion, and collaboration drive our team in everything we do.

Job Description

Position: Night Shift Auditor

Reports To: Assistant General Manager

Collaborates With: General Manager

POSITION PURPOSE AND OBJECTIVES:

The Night Shift Auditor works to support BryantCorp's vision of building better communities through beautiful spaces. The Night Shift Auditor assists the hotel General Manager, and Assistant General Manager to accomplish the goals of the company.

As a Night Shift Auditor performs end-of-the-day accounting tasks and overnight front desk duties. Night Shift Auditor will assist late-night guests, process check-ins, and check-outs, and address other customer requests. The Night Shift Auditor will also audit, reconcile, and balance daily financial activities.

PREFERRED QUALIFICATIONS:

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision
• Previous customer service experience is required. Previous experience in a similar position or within a hotel is preferred.
• Excellent communication skills both verbal and non-verbal.
• A guest service-oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
• Excellent phone and computer skills.
• Previous cash handling experiences preferred.
• High school diploma or equivalent is preferred

PRINCIPLE JOB FUNCTIONS AND RESPONSIBILITIES:

• Timely response to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction.
• Always provides a professional image through appearance, dress, and attitude.
• Able to multi-task & prioritize.
• Greet guests and complete the registration/check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guests know the location of their room.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted.
• Complete daily checklists and ensure that each task is completed.
• Prepares checkout billing.
• Posts room taxes and charges.
• Prepares daily reports and summary cash balances.
• Ability to stand for long periods (min of 8 hours)
• Accommodate guest special requests courteously.
• Responsible for knowing hotel emergency procedures.
• Other duties as requested by the Assistant General Manager and General manager

BryantCorp is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

BryantCorp uses E-Verify to check the employment eligibility of our new hires. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) and the United States Citizenship and Immigration Services (USCIS). The system allows employers like Grinnell College to verify the employment eligibility of its employees, regardless of citizenship. Based on the information provided on Form I-9, E-Verify confirms this information with DHS and Social Security Administration (SSA) records.