Guest Services Desk Agent

Home2 Suites by Hilton - Wilson Downtown; Wilson (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

BryantCorp is seeking a Front Desk Representative to support our hospitality operations, including guest check-in/out, answering inquiries, and ensuring a high level of service throughout the guest stay.

The role requires a professional, friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced hotel environment. Equal opportunity employment and standard hospitality procedures apply at BryantCorp.

Qualifications

• Previous customer service experience required.
• Experience in a hotel or similar role preferred.
• Excellent verbal and non-verbal communication skills.
• Guest-service oriented demeanor; professional and positive attitude.
• Excellent phone and computer skills.
• Cash handling experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Timely response to guest requests in a friendly and professional manner.
• Always provides a professional image through appearance, dress, and attitude.
• Able to multi-task & prioritize.
• Greet guests and complete the registration/check-in process to include, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guests know the location of their room.
• Assist guests with check-out including ensuring rooms and services are correctly accounted.
• Complete daily check lists and ensure that each task is completed.
• Ability to stand for long periods of time (min of 8 hours)
• Accommodate guest special requests courteously.
• Responsible for knowing hotel emergency procedures.
• Other duties as requested by the Assistant General Manager and General manager

Skills

Customer service

Communication skills

Professional demeanor

Phone and computer skills

Cash handling

Education

High school diploma or equivalent

Job description

BryantCorp is seeking a Front Desk Representative to support our hospitality operations, including guest check-in/out, answering inquiries, and ensuring a high level of service throughout the guest stay.

The role requires a professional, friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced hotel environment. Equal opportunity employment and standard hospitality procedures apply at BryantCorp.