Front Desk

Advocare LLC; Voorhees Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in New Jersey is seeking a Front Desk Receptionist to greet patients, manage appointments, and handle administrative tasks. This role requires excellent customer service and communication skills, proficiency in Microsoft Office, and preferably experience in a medical setting. You will contribute to a positive patient experience while maintaining professionalism and confidentiality. Join a dedicated team striving for high standards in patient care.

Qualifications

• High School Diploma or Equivalent required.
• Proficiency with Microsoft Office is necessary.
• Preferred one year of experience in a medical setting.

Responsibilities

• Greet patients and manage their inquiries.
• Schedule and confirm patient appointments.
• Handle medical and insurance records.
• Document patient visits for medical reports.
• Collect co-pays and ensure completion of check-out procedures.

Skills

Excellent customer service skills

Effective verbal and written communication skills

Professionalism and confidentiality

Ability to establish working relationships

Detail oriented

Versatility and flexibility

Education

High School Diploma or Equivalent

Experience in a medical setting

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Description

The Front Desk Receptionist is responsible for greeting patients upon arrival, relaying incoming telephone calls to the appropriate person, and performing assigned administrative responsibilities. Handle medical and insurance records, as well as billing and other related duties as assigned. Manage patient communications and staff calendars. Convey a positive and professional image of the Care Center to the public.

Advocare, LLC is a partnership of the top doctors in New Jersey, Delaware and Pennsylvania, including pediatricians, family practice doctors and specialists. As part of the team, you’ll work side‑by‑side with forward‑thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

Essential Functions

• Answers incoming telephone calls on a multi-line telephone system in a professional manner.
• Schedule patient appointments.
• Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures.
• Greet patients and visitors as they enter the office and notify the appropriate person of the patient’s arrival.
• Collect and post co‑pays and remind patients of past due balances on the day of office visit.
• Ensure patients check out as they leave the office and follow check‑out procedures.
• Confirm patient appointments.
• Document and notify Doctor when a patient cancels an appointment.
• Type correspondence and office memos as directed.
• Transcribe information regarding patient visits for medical reports.
• Prepare and provide the Doctor’s patient files by pulling charts, gathering paperwork, and printing daily appointment schedules.

Required Skills/Abilities

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Education and Experience

• High School Diploma or Equivalent
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint)
• One year of prior experience in a medical setting preferred