Front Desk Patient Coordinator

Nurse Fiona Medical Spa; Framingham (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Nurse Fiona Medical Spa in Framingham, MA is seeking a warm, professional Front Desk Patient Coordinator to join our team on a part-time basis. You will be the first point of contact, greeting clients and guiding them through appointments.

The ideal candidate has at least two years of reception experience, proficient in Microsoft Office, and excellent written and verbal communication. You will manage calls, schedule visits, assist with merchandising, and help ensure a smooth patient experience

Qualifications

• Minimum 2 years of reception experience.
• Proficient in Microsoft Office Suite.
• Professional, warm, and upbeat appearance.
• Excellent written and verbal communication.
• Strong organizational skills and detail orientation.
• Able to multitask and manage time effectively.
• Passion for customer service.
• Good judgment and problem-solving abilities.

Responsibilities

• Enthusiastically greet and welcome patients as soon as they arrive in the office and ensure the first impression is a great one.
• Answer incoming phone calls, schedule and confirm appointments.
• Ensure reception area is welcoming and clean.
• Assist with retail merchandising.
• Provide accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Must be well organized.
• Ensure the patient experience is consistent with our brand and mission.
• Understand all treatment and service offerings at the Spa and be able to answer questions confidently.
• Must be willing and able to follow all employee rules established by owner/operator.
• Reliable and punctual.
• Team player with zero drama.

Skills

Reception experience

Microsoft Office

Professional attitude

Communication skills

Organizational skills

Multitasking

Time management

Customer service

Problem solving

Independent judgment

Tools

Microsoft Office Suite

Job description

Front Desk Patient Coordinator at Nurse Fiona Medical Spa

Job Description

Do you have a passion for customer service? Do others describe you as warm and welcoming with an upbeat personality? This is your opportunity to join us!

Uplift your beauty and poise in our exquisite office, where we bring your cosmetic ambitions to life. Established by renowned RN + beauty artist Fiona Tennant, Nurse Fiona Medical Spa is recognized as one of the best MedSpas in Metro Boston. We provide the most advanced anti-aging technologies + cosmetic treatments and we customize each treatment to restore, rejuvenate, and enhance your natural beauty. Our goal is to improve the appearance, texture, and youthful appeal of your face, neck and body.

Nurse Fiona Medical Spa is seeking an energetic, refined and caring part-time Front Desk Patient Coordinator to join the team! Must have 2 years of relevant reception experience. We are looking for someone who can work Thursdays, Fridays, & Saturdays. We are not currently looking for estheticians or nurses.

A Patient Coordinator at our practice will deliver the highest quality of service to our patients, can solve problems and remain composed in challenging situations. We are looking for someone with a good eye for detail along with impeccable interpersonal skills to ensure an amazing experience for our patients.

Responsibilities

• Enthusiastically greet and welcome patients as soon as they arrive in the office and ensure the first impression is a great one
• Answer incoming phone calls, schedule and confirm appointments
• Ensure reception area is welcoming and clean
• Assist with retail merchandising
• Act as a valued resource for our patients by providing accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Must be well organized
• Ensure the patient experience is consistent with our brand and mission
• Understand all treatment and service offerings at the Spa and be able to answer questions confidently
• Must be willing and able to follow all employee rules established by owner/operator
• Reliable and punctual
• Team player with zero drama

Skills

• Proven work experience as a Receptionist, Concierge, or similar role
• Proficiency in Microsoft Office Suite
• Professional and positive attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Passion for customer service
• Successful problem-solving skills
• Ability to think independently and possess good judgment