Front Desk Representative

Holiday Inn Express of Woodbridge; Port Reading (NJ); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Paid time off

Health insurance

Retirement plans

Job summary

Holiday Inn Express of Woodbridge is seeking a Front Desk Representative to join our award-winning team in New Jersey. You will greet guests, manage check-ins, and handle reservations with a focus on accuracy and guest satisfaction.

The role requires strong communication, organization, and computer skills, with the ability to stand for extended periods and work nights, weekends, and holidays. Benefits include eligibility for paid time off and company health/vision/dental plans.

Qualifications

• Superb written and verbal communication skills.
• Excellent organization and multi-tasking abilities.
• Judgment and decision making.
• Strong knowledge of MS Office programs.
• Experience with property management systems (PMS) is a plus.
• Mathematics and Reading Comprehension.
• Strong attention to detail.
• Ability to stand for long periods of time.
• Willingness to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Greet, check-in, and assign rooms to guests in a friendly but efficient manner.
• Answer all guests’ questions, confirm reservations, and redirect calls to appropriate department when necessary.
• Monitor and update records of room availability and guests' accounts.
• Review accounts and charges with guests during the checkout process.
• Compute bills, collect payments, and make changes for guests accurately.
• Record guest comments or complaints, referring guests to managers as necessary.
• Attend monthly department meetings and training sessions as necessary

Skills

Communication

Organization

Judgment & Decision Making

MS Office

PMS Experience

Math & Reading Comprehension

Attention to Detail

Stand for Long Periods

Flexible Hours

Tools

Property Management System (PMS)

Job description

Description

The Holiday Inn Express of Woodbridge is seeking highly motivated candidates for the position of Front Desk Representative to join our award-winning team.

The Holiday Inn Express of Woodbridge is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family-owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.

Responsibilities include:

• Greet, Check-in, and assign rooms to guests in a friendly but efficient manner
• Answer all guests’ questions, confirm reservations, and redirect phone calls to appropriate department when necessary
• Monitor and update records of room availability and guests' accounts
• Review accounts and charges with guests during the checkout process
• Compute bills, collect payments, and make changes for guests accurately
• Record guest comments or complaints, referring guests to managers as necessary
• Attend monthly department meetings and training sessions as necessary

Compensation and Benefits include:

• This position offers a starting rate that ranges from $16.00 to $17.00 per hour depending on qualifications and experience.
• Part time employees will have the opportunity to earn paid time-off and join the company's retirement plans (once qualified)
• Full time employees will have the opportunity to earn paid time-off and join the company's health, dental, vision, and retirement plans (once qualified)

Requirements

Job Qualifications & Skills

• Superb written and verbal communication skills
• Excellent organization and multi-tasking abilities
• Judgment and Decision making
• Strong knowledge of MS office programs
• Experience with property management systems (PMS) is a plus
• Mathematics and Reading Comprehension
• Strong attention to detail
• Ability to stand for long periods of time
• Must be willing and able to work flexible hours including nights, weekends, and holidays