Front Desk Representative

Hotels Unlimited, Inc.; East Windsor Township (NJ); On-site; USD 22,041 - 23,419; Part time

Benefits offered by this job

Paid time-off

Retirement plans

Health, dental, and vision plans

Job summary

The Holiday Inn of East Windsor, part of Hotels Unlimited, Inc., is seeking a Front Desk Representative to join our award-winning team. This role involves greeting guests, managing check-ins, and handling room assignments efficiently. Candidates must possess superb communication skills and be organized multitaskers.

Compensation starts at $16 to $17 per hour, depending on experience, with opportunities for paid time off and participation in company benefits for full-time employees.

Qualifications

• Superb written and verbal communication skills.
• Excellent organization and multi-tasking abilities.
• Strong attention to detail and judgment.

Responsibilities

• Greet, check in, and assign rooms to guests efficiently.
• Answer guests’ questions and confirm reservations.
• Monitor and update room availability and guest accounts.
• Compute bills and collect payments accurately.
• Record guest comments or complaints.

Skills

Written and verbal communication skills

Organization and multi-tasking abilities

Judgment and decision making

Knowledge of MS Office programs

Experience with Opera

Mathematics and reading comprehension

Attention to detail

Ability to stand for long periods

Flexible hours availability

Job description

The Holiday Inn of East Windsor is seeking highly motivated candidates for the position of Front Desk Representative to join our award-winning team.

Responsibilities

• Greet, check in, and assign rooms to guests in a friendly but efficient manner
• Answer all guests’ questions, confirm reservations, and redirect phone calls to appropriate department when necessary
• Monitor and update records of room availability and guests' accounts
• Review accounts and charges with guests during the checkout process
• Compute bills, collect payments, and make changes for guests accurately
• Record guest comments or complaints, referring guests to managers as necessary
• Attend monthly department meetings and training sessions as necessary

Compensation And Benefits

• This position offers a starting rate that ranges from $16.00 to $17.00 per hour depending on qualifications and experience.
• Part time employees will have the opportunity to earn paid time-off and join the company's retirement plans (once qualified).
• Full time employees will have the opportunity to earn paid time-off and join the company's health, dental, vision, and retirement plans (once qualified).

Job Qualifications & Skills

• Superb written and verbal communication skills
• Excellent organization and multi-tasking abilities
• Judgment and decision making
• Strong knowledge of MS Office programs
• Experience with Opera is a plus
• Mathematics and reading comprehension
• Strong attention to detail
• Ability to stand for long periods of time
• Must be willing and able to work flexible hours including nights, weekends, and holidays