Front Desk Representative

Therapy Partner Solutions; Carolina Village (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

SEPT Physical Therapy in Hendersonville is seeking a Front Desk Administrator to join our outpatient services team. You will warmly greet patients, manage check-ins and check-outs, handle co-pays, verify coverage, and schedule and confirm appointments, coordinating care with our therapy staff for a seamless patient experience.

This full-time, front-office role emphasizes excellent customer service, organization, and teamwork.

Qualifications

• High school diploma required; healthcare education preferred.
• 1–2 years front office experience, healthcare setting preferred.
• Excellent communication and multitasking abilities.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Greet and assist patients in person and by phone.
• Manage check-ins/check-outs and verify insurance.
• Schedule appointments and process payments.
• Coordinate care with therapy staff and billing.

Skills

Microsoft Office

Organized

Multitasking

Interpersonal skills

Customer service

Typing

Computer skills

Education

High school diploma

Healthcare education preferred

Job description

JOIN OUR TEAM

Position: Front Desk Administrator

Job Type: Full Time

Primary Hours:

• Mon-Thurs 10:30-7:00
• Friday 8:00-4:30

Job Location: Hendersonville

Employment Type: Full Time

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Company Story

Delivering clinical excellence for over 20 years.

SEPT Physical Therapy ispart of Therapy Partner Solutions, a therapist-owned company, providing exceptional rehabilitation services since 1998. Our physical therapist-owned practice has been providing exceptional physical therapy services in the beautiful mountains of Western North Carolina since 1999. We have 9 private-practice clinics and manage 5 contract satellite outpatient clinics.

We work together.

We have a strong, collaborative team of therapy professionals committed to working together. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.

Our patients are what drives us.

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.

Job Overview & Work Site

Job Overview:

As a Medical Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients.

Key Responsibilities:

• Provide exceptional customer service, managing patient interactions both in-person and over the phone.
• Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.

License & Experience

Skills Required:

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Highly organized and skilled in managing schedules.
• Ability to multitask and meet clinic scheduling goals.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service skills, both in-person and over the phone.
• Proficient typing skills.
• Basic - Intermediate computer skills.

Qualifications & Experience:

• High school graduate; additional education (college or healthcare technical school) preferred.
• 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
• Motivated team player with a proactive work attitude and ability to work with minimal supervision.
• Front desk experience, medical setting preferred.

Min

USD $17.00/Hr.

Max

USD $20.00/Hr.