Front Desk Representative

Alphabe Insight; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a friendly and professional Front Desk Representative to join their dynamic team. In this role, you will be the first point of contact for clients, ensuring exceptional service and smooth daily operations. Your responsibilities will include greeting guests, managing calls, handling appointments, and assisting with various administrative tasks. This position is perfect for someone with strong communication skills and a customer-first attitude, ready to thrive in a fast-paced environment. If you are organized, detail-oriented, and enjoy helping others, this opportunity is for you!

Qualifications

• High school diploma required; office administration certification is a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet guests and provide exceptional customer service.
• Manage calls, appointments, and client inquiries efficiently.
• Assist with administrative tasks and maintain confidentiality.

Skills

Verbal Communication

Written Communication

Organizational Skills

Multitasking

Customer Service

Problem-Solving

Education

High School Diploma

Certification in Office Administration

Tools

Microsoft Office Suite

Basic Office Equipment

Job description

Job Title: Front Desk Representative
Location: Austin, TX
Job Type: Full-Time
Reports To: Office Manager

Job Summary:

We are seeking a friendly, professional, and customer-oriented Front Desk Representative to join our team. The ideal candidate will be the first point of contact for clients, providing exceptional service and administrative support to ensure smooth daily operations.

Key Responsibilities:

• Greet and welcome guests in a warm and friendly manner.

• Answer, screen, and forward incoming calls while providing accurate information.

• Handle check-ins, appointments, and client inquiries efficiently.

• Manage correspondence, emails, and scheduling tasks.

• Process payments, invoices, and other transactions as needed.

• Assist with administrative duties such as filing, data entry, and office supply management.

• Follow company procedures and maintain confidentiality of client information.

• Address customer concerns and escalate issues when necessary.

• Support team members with additional tasks as required.

Qualifications & Skills:

• High school diploma or equivalent; additional certification in office administration is a plus.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.

• Friendly, professional demeanor with a customer-first attitude.

• Ability to handle stressful situations and problem-solve effectively.