Overnight Front Office Manager

Omni Hotels and Resorts; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Night Manager to oversee overnight operations at a luxury hotel in Austin. This role requires a dynamic individual who thrives in a fast-paced environment and possesses strong leadership and communication skills. You will ensure exceptional guest experiences while managing front desk functions and audits. With a focus on service excellence, you will lead the overnight team, resolve guest issues, and maintain operational standards. If you are passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

Free downtown parking

Complimentary hot meals

Medical, dental, vision insurance

401(k) match

Exclusive travel discounts

Tuition reimbursement

Pet insurance

Paid time off

Development programs

Work/life balance resources

Qualifications

• Previous luxury hotel experience in a supervisory or managerial role is required.
• Understanding of night audit procedures and hotel operations.

Responsibilities

• Act as primary manager-on-duty during overnight hours, providing leadership.
• Deliver exceptional guest service, anticipating needs and resolving issues.
• Conduct nightly inspections to ensure cleanliness and luxury standards.

Skills

Problem-solving skills

Leadership skills

Communication skills

Customer service orientation

Multitasking ability

Detail-oriented

Education

Bachelor’s degree in hospitality

Tools

Opera

Synergy

ALICE

Microsoft Office

Job description

Overview

The Omni Austin Hotel Downtown, located in the Live Music Capital of the World, is within walking distance of the 6th Street Entertainment District. This luxury hotel is situated in the heart of downtown Austin, close to the Austin Convention Center and the Texas State Capitol. Our associates enjoy a dynamic work environment, comprehensive training, and a culture of respect, gratitude, and empowerment. We are seeking friendly, motivated individuals passionate about service to join our team.

Job Description

The Night Manager oversees all overnight front desk and audit functions, ensures computer systems operate smoothly, and verifies all financial transactions for accuracy. The role involves working closely with the Director of Front Office Operations to maximize efficiency and uphold service standards.

Benefits Include

• Free downtown parking in our underground garage
• Daily complimentary hot meals in the associate cafeteria
• Medical, dental, vision insurance, Employee Assistance Program, telemedicine, and disability coverage
• 401(k) match, health savings accounts, and flexible spending options
• Exclusive travel discounts on hotel stays, food, and beverages
• Additional perks such as tuition reimbursement, pet insurance, legal services, paid time off, and family discounts
• Development programs including discounted courses, leadership, diversity & inclusion initiatives, and work/life balance resources

Responsibilities

1. Act as the primary manager-on-duty during overnight hours, providing leadership across departments.
2. Support and guide the overnight team, fostering accountability and high performance.
3. Assign tasks to maximize efficiency and meet operational needs.
4. Communicate overnight updates to the morning team and management.
5. Deliver exceptional guest service, anticipating needs and resolving issues proactively.
6. Conduct nightly inspections to ensure cleanliness, safety, and luxury standards.
7. Participate in management meetings, providing insights from overnight operations.
8. Report maintenance, housekeeping, or guest issues requiring attention.
9. Supervise overnight hotel operations, ensuring a secure environment.
10. Conduct performance evaluations, coaching, and training for night staff.
11. Maintain accurate records of attendance, performance, and incidents.
12. Manage front desk functions, including check-ins, check-outs, and guest inquiries.
13. Perform nightly audits, reconcile accounts, and verify financial transactions.
14. Prepare end-of-day reports and highlight key performance metrics.
15. Address billing discrepancies and resolve guest complaints professionally.
16. Handle escalations and emergency situations following hotel protocols.
17. Ensure compliance with all policies, laws, and brand standards.
18. Coordinate with departments to meet guest needs, including special arrangements for VIPs.
19. Oversee security protocols and respond to emergencies.
20. Maintain familiarity with hotel management systems (Opera, Synergy, ALICE) for troubleshooting and training.
21. Complete weekly inventory and rate discrepancy reports.
22. Balance accounts, process adjustments, and ensure billing accuracy.
23. Prepare group information sheets and manage reservations for the next day.
24. Perform credit checks and manage guest accounts.
25. Adhere to all front office controls and policies.
26. Work closely with the Loyalty Program team to ensure guest benefits are delivered.
27. Perform other tasks as assigned by the Director of Front Office and Director of Rooms.

Qualifications

• Strong problem-solving skills with calm, decisive judgment under pressure.
• Previous luxury hotel experience in a supervisory or managerial role is required.
• Exceptional leadership and communication skills.
• Understanding of night audit procedures, financial reconciliation, and hotel operations.
• Passion for delivering luxury guest experiences.
• Flexibility to work nights, weekends, and holidays.
• Ability to stand for entire shifts.
• Customer service orientation, multitasking ability, detail-oriented, and organized.
• Bachelor’s degree in hospitality or equivalent work experience.
• Proficiency in hotel management systems (Opera, PMS, Synergy, ALICE) and Microsoft Office.
• Multilingual abilities are a plus.

Omni Hotels & Resorts is an equal opportunity employer. For assistance with applications, contact [e-mail].