Front Desk & Records Clerk – Data Entry Specialist

Community Family Advocates; Pittsburgh (Allegheny County); On-site; USD 34,000 - 46,000; Full time

Job summary

Community Family Advocates is seeking a Clerical Generalist for the Early Learning Resource Center in Pittsburgh. The role covers front desk duties, phones, mail, scanning, and electronic filing with back-up clerical support across the team.

The position requires strong computer skills, 50 WPM typing, and excellent customer service with independence in daily tasks. This is a full-time, on-site role at the Wood Street office.

Qualifications

• High school diploma or equivalent.
• Two years of experience in customer service, data entry and/or electronic record storage.
• Associates in business or public administration preferred.
• Excellent computer skills with typing at a minimum speed of 50 words per minute.
• Communicates effectively in verbal and written communications.
• Excellent customer service skills.
• Excellent organization, scheduling, and time management skills.
• Excellent attention to detail.
• Must be self-directed and able to work independently to achieve program objectives.
• Previous experience working in Outlook, Teams, SharePoint & Adobe Pro preferred.

Responsibilities

• Answer and direct phone calls, emails, and faxes coming into the ELRC.
• Great and direct visitors of the ELRC in a positive and professional manner.
• Scan and upload documents into Pelican utilizing Adobe Pro including scanning and merging documents as needed. Perform a quality check of uploaded documents.
• Utilize Pelican and Excel to organize data to provide periodic and/or special reports on family or provider information.
• Coordinate the timely flow of incoming and outgoing mail.
• Utilize web-based databases, Pelican, SharePoint and On-Base to store, review and update family and provider information.
• Maintain family and provider files with a high level of confidentiality.
• Serve as back-up to other clerical team members.
• Attend and participate in clerical team meetings.
• Operate and maintain office machinery, including copiers, fax machines, postage machine and printers.
• Complete other duties as assigned.

Skills

Typing 50 wpm

Communication skills

Customer service

Organization & time management

Attention to detail

Independent work

Education

High school diploma or equivalent

Tools

Outlook

Teams

SharePoint

Adobe Pro

Job description

Community Family Advocates is seeking a Clerical Generalist for the Early Learning Resource Center in Pittsburgh. The role covers front desk duties, phones, mail, scanning, and electronic filing with back-up clerical support across the team.

The position requires strong computer skills, 50 WPM typing, and excellent customer service with independence in daily tasks. This is a full-time, on-site role at the Wood Street office.