Front Desk & Records Coordinator

Cfapgh; Pittsburgh (Allegheny County); On-site; USD 23,000 - 33,000; Full time

Job summary

Early Learning Resource Center (ELRC) Clerical Generalist covers the Front Desk and backs up the clerical team. Responsibilities include answering phones, greeting visitors, scanning and uploading documents, and maintaining electronic records with confidentiality.

The role requires initiative, strong customer service, and independent judgment. It is a full-time position at 37.50 hours/week, located at the Wood Street office, with a salary of $20.52/hour.

Qualifications

• Typing speed 50 wpm and strong computer skills.
• Clear written and verbal communication.
• Excellent customer service and organization.
• Detail-oriented with strong time management.
• Able to work independently and be self-directed.
• Experience with Outlook, Teams, SharePoint, and Adobe Pro preferred.

Responsibilities

• Answer and direct phone calls, emails, and faxes.
• Greet visitors in a positive, professional manner.
• Scan and upload documents; perform quality checks.
• Organize data and generate reports using Pelican and Excel.
• Manage incoming/outgoing mail flow and storage of records.
• Maintain confidential family/provider files and backup clerical work.
• Attend clerical team meetings and operate office equipment.
• Assist with other duties as assigned.

Skills

Typing 50 wpm

Verbal and written communication

Customer service

Organization & time management

Attention to detail

Self-directed

Outlook/Teams/SharePoint/Adobe Pro

Education

High school diploma or equivalent

Associates in business or public administration preferred

Tools

Outlook

Teams

SharePoint

Adobe Pro

Job description

Early Learning Resource Center (ELRC) Clerical Generalist covers the Front Desk and backs up the clerical team. Responsibilities include answering phones, greeting visitors, scanning and uploading documents, and maintaining electronic records with confidentiality.

The role requires initiative, strong customer service, and independent judgment. It is a full-time position at 37.50 hours/week, located at the Wood Street office, with a salary of $20.52/hour.