Front Desk Receptionist (Pet Boarding)

Karnik On Black; Waterville Township (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Karnik On Black in Waterville Township, OH is seeking a friendly, customer-focused front desk associate to be the first point of contact for pet parents. You will handle check-ins and check-outs, answer phones, process payments, and manage reservations with care.

You will verify medical records and coordinate with daycare, lodging, and grooming teams to ensure smooth experiences for every pet. The role requires standing/walking, leash-walking dogs, and lifting up to 50 lbs; a high school diploma

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Be the first point of contact for pet parents; handle check-ins/outs, phones, payments, reservations.
• Verify medical records and coordinate with daycare, lodging, and grooming teams.
• Deliver outstanding customer service, keep accurate notes, and assist with lifting up to 50 lbs.

Skills

Customer service

Phone skills

Computer skills

Pet care

Education

High school diploma or equivalent

Tools

Reservation system

Job description

Be the first point of contact for pet parents at Karnik On Black: check-ins/outs, phones, payments, reservations, and medical record verification. Deliver outstanding customer service, keep accurate notes, and coordinate with daycare, lodging, and grooming teams. Full-time preferred (30-40 hrs/wk) with weekend/holiday rotation. Comfortable around pets; able to stand/walk for extended periods, leash-walk dogs, and lift up to 50 lbs. High school diploma or equivalent required. Up to $15/hr based on experience.

Customer service or front-desk experience preferred; strong phone/computer skills; comfort around dogs/cats.