Front Desk Receptionist (Medical/Dental)

Advantage Health; Warren (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Advantage Health is seeking a Front Desk Receptionist (Medical/Dental) in Warren, MI. The role handles front desk duties, scheduling, patient intake, and billing-related tasks in a busy medical/dental practice.

The ideal candidate will have HIPAA knowledge, strong computer skills, and prior experience in a medical/dental office setting. This position requires reliable transportation for local travel and the ability to manage multiple tasks efficiently.

Qualifications

• Graduation from an accredited technical school or 3 years progressively responsible experience in a medical/dental office setting.
• Knowledge of HIPAA and patient confidentiality.
• Proficient with Microsoft Office and dental/medical practice management software.

Responsibilities

• Answer phones to schedule appointments and forward messages.
• Schedule appointments according to office policies.
• Assist patients with intake forms and yearly updates.
• Enter billing and insurance data; obtain authorizations as needed.
• Retrieve charts and file documents in patient records.
• Set up new charts and accounts; update provider schedules.
• Perform front desk, records, or billing duties as required.
• Verify insurance enrollment and prior authorizations.
• Travel to other sites for shift coverage.

Skills

Customer service

HIPAA laws

Microsoft Office

Office software

Detail oriented

Communication skills

Interpersonal skills

Medical office experience

Education

Technical school graduation

Tools

Practice management software

Billing software

Job description

Position:Front Desk Receptionist (Medical/Dental)

Location: Warren, MI

Job Id:259-2020

# of Openings:1

Salary range start - $17-$20 per hour

OVERVIEW:

Under direction, responsible for performing a variety of medical/dental front office administrative tasks essential for managing the business aspects of the practice.

Duties, functions and responsibilities:

• Answers telephone to schedule appointments, provide information, and take messages, screen and forward calls.
• Schedules appointments, in accordance with dental/medical office policies and procedures.
• Assists patients filling out forms for initial intake data as well as yearly updates.
• Enters billing and collection data into the computer, verifying the insurance and obtaining authorization as needed.
• Retrieves charts and other patient information as required.
• Files lab reports, forms and other documents in the patients’ dental/medical record in accordance with standard format.
• Sets up new dental/medical charts and accounts as needed.
• Enters provider schedules and makes changes as necessary, in the practice management system.
• Performs all front office, medical record room, or billing office activities as required.
• Performs other related duties as required.
• Verify insurance enrollment and procedural eligibility
• Submit prior authorizations for procedures as needed

Knowledge, skills, and abilities:

• Knowledge of the principles and processes for providing good customer service.
• Knowledge regarding laws related to HIPAA, patient and employer confidentiality.
• Excellent computer skills and familiarity with Microsoft Office and dental /medical practice management/billing software.
• Detail oriented with excellent organizational skills.
• Skill in communicating effectively with the public and other employees.
• Graduation from an accredited technical school or three years progressively responsible experience in a medical/dental office setting.
• Excellent interpersonal, oral and written communication skills.
• Formal computer training or equivalent work experience.

PHYSICAL REQUIREMENTS (in accordance with ADA):

• Must be able to hear and speak clearly in order to communicate information to clients and staff.
• Must be able to have vision adequate to read documents, a computer screen, registration forms and other clinic documents.
• Manual dexterity; the ability to lift at least 20 pounds; and the ability to sit or stand for extended periods.

Other requirements:

• Understands dental/medical terminology and anatomy.
• Understands insurance and patient billing and reimbursement.
• Must provide own vehicle for local travel.
• May be required to travel to other sites for shift coverage.